Renewals & Growth Manager

Redwood Software; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Redwood Software, a leader in autonomous enterprise orchestration, seeks a Renewals Manager to drive successful renewal of existing contracts and identify upsell opportunities. You will collaborate with Sales, TAM, and Professional Services to maximize retention and revenue, while maintaining accurate renewal records.

Ideal candidates have 3+ years in renewals or account management, strong negotiation and relationship-building skills, and experience with Salesforce.

Qualifications

• 3+ years' experience in renewals management, account management, or a related field in software.
• Proven track record of achieving renewal targets.
• Strong negotiation and communication skills, both written and verbal.
• Excellent relationship-building skills and ability to establish rapport with customers.
• Ability to understand customer needs and identify opportunities for growth.
• Strong analytical and problem-solving skills.
• Experience with CRM systems (e.g., Salesforce) and other sales tools.

Responsibilities

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
• Collaborate with partners in the Sales Organization to ensure customer satisfaction and identify expansion opportunities.
• Proactively engage with customers to understand their needs, identify risks to renewals, and build relationships.
• Negotiate contract terms and pricing to ensure on-time renewals.
• Work with Sales to hand off leads for upsell and cross-sell opportunities.
• Maintain accurate records of renewal activities and track metrics like renewal rate and revenue.
• Forecast renewal revenue and provide regular updates to management.
• Develop and execute renewal strategies to achieve targets and improve processes.

Skills

Renewals management

Account management

Negotiation

Communication skills

Relationship building

Analytical thinking

Teamwork

Independent work

Tools

Salesforce

Job description

Redwood Software, a leader in autonomous enterprise orchestration, seeks a Renewals Manager to drive successful renewal of existing contracts and identify upsell opportunities. You will collaborate with Sales, TAM, and Professional Services to maximize retention and revenue, while maintaining accurate renewal records.

Ideal candidates have 3+ years in renewals or account management, strong negotiation and relationship-building skills, and experience with Salesforce.