Strategic Renewals Analyst - SaaS & Public Sector

OpenGov; Chicago (IL); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Parental leave

Wellness stipends

Job summary

OpenGov is hiring a Commercial Operations professional in Chicago, IL to drive renewal strategies, collaborate with Customer Success and Sales, and prepare pricing schedules for renewals.

This role requires SaaS experience, strong communication skills, and a customer-focused mindset. You will partner with Legal and Finance to draft renewal contracts, maintain forecasts, and support cross-functional teams to protect renewal revenue.

Qualifications

• Minimum 1 year in Sales, Account Management, Deal Desk, or Customer Success in SaaS.
• Strong ability to negotiate renewals and drive customer value.
• Excellent written and verbal communication, with presentation skills.

Responsibilities

• Execute a comprehensive renewals playbook to streamline the renewal process and improve overall customer retention
• Collaborate with Customer Success and Sales teams to create targeted outreach and engagement campaigns, ensuring timely renewals
• Prepare pricing schedules and effectively negotiate pricing with customers, aiming for successful and mutually beneficial agreements
• Work closely with internal Legal and Finance teams to draft and execute renewal contracts, ensuring compliance with company policies and legal requirements
• Maintain and update accurate renewals forecasts, proactively identifying potential risks or challenges
• Engage in cross-functional collaboration with various teams to gather essential documentation and resources for performance metrics

Skills

Renewals strategy

Contract negotiation

SaaS sales

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

OpenGov is hiring a Commercial Operations professional in Chicago, IL to drive renewal strategies, collaborate with Customer Success and Sales, and prepare pricing schedules for renewals.

This role requires SaaS experience, strong communication skills, and a customer-focused mindset. You will partner with Legal and Finance to draft renewal contracts, maintain forecasts, and support cross-functional teams to protect renewal revenue.