Renewals Specialist - SaaS, High-Volume & Fast-Paced

Omnissa, LLC; Atlanta (GA); Hybrid; USD 56,000 - 94,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401k with matching contributions

Disability insurance

Paid time off

Growth opportunities

Job summary

Omnissa, LLC is seeking a Renewals Specialist to manage a high-volume renewal pipeline for corporate accounts in a fast-paced, transactional environment. You will engage customers early, confirm terms, and drive timely renewals while capturing upsell opportunities.

Ideal candidates have 0–2 years in customer-facing or SaaS roles, strong communication skills, and proficiency with CRM systems (Salesforce). This hybrid Atlanta role offers ongoing growth and competitive compensation.

Qualifications

• 0-2 years of experience in customer-facing or sales-related roles.
• Strong drive and motivation to build a career in technology sales.
• Ability to thrive in a high-volume, transactional sales environment.
• Excellent communication and organizational skills.
• Customer-first mindset with a focus on efficiency and accuracy.
• Familiarity with CRM systems (Salesforce preferred).
• Fluent in English - Spanish a plus (optional).

Responsibilities

• Renewal Pipeline Management: manage end-to-end renewal process for a high-volume of assigned customer accounts.
• Proactively engage customers 90–120 days in advance to confirm contract terms and secure renewals.
• Ensure renewal communications (notifications, reminders, confirmations) are accurate and timely.
• Customer Engagement: serve as the first point of contact for renewal discussions.
• Retention & Growth: identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
• Process & Reporting: maintain detailed records of renewal activities in Salesforce and report on renewal metrics.

Skills

Customer-facing

Sales

Communication

Organization

Education

Bachelor's preferred

Tools

Salesforce

Job description

Omnissa, LLC is seeking a Renewals Specialist to manage a high-volume renewal pipeline for corporate accounts in a fast-paced, transactional environment. You will engage customers early, confirm terms, and drive timely renewals while capturing upsell opportunities.

Ideal candidates have 0–2 years in customer-facing or SaaS roles, strong communication skills, and proficiency with CRM systems (Salesforce). This hybrid Atlanta role offers ongoing growth and competitive compensation.