Enterprise Renewals Manager (6 Month Temporary)

Optro; United States; On-site; USD 90,000 - 120,000; Part time

Benefits offered by this job

Health plans

Paid time off

Life and disability insurance

Parental leave

Professional development

Wellness stipend

Headspace access

Job summary

Optro is seeking an Enterprise Renewals Manager (Temp) to lead the renewals cycle for our SaaS clients and drive revenue expansion. This role focuses on quoting, forecasting retention, and coordinating with Sales, Customer Success, Legal, and Deal Desk to close renewals on time.

You will develop strategic renewal plans, navigate complex contract structures, and ensure a seamless customer experience while contributing to future growth.

Qualifications

• Self-motivated and proactive team player with strong energy.
• Understanding of SaaS metrics and forecasting revenue impacts.
• 4+ years in Enterprise SaaS renewals, sales, CS, or AM, with renewal negotiation experience.
• Commitment to seamless customer experience and aligning solutions with objectives.
• Ability to assess contract terms and identify upsell opportunities.
• Attention to detail in MSAs, contract terms, and customer history.

Responsibilities

• Develop and execute renewal plans six months before contract end.
• Forecast retention and expansion opportunities and update Salesforce.
• Quote, revise, and deliver renewal quotes and orders.
• Coordinate amendments and renewal documents.
• Collaborate with Sales, Customer Success, Legal, and Deal Desk for renewals.
• Manage heavy transaction workloads and ensure timely renewals.

Skills

Self-motivated

Proactive

SaaS metrics

Forecasting renewals

Renewals experience

Account management

Negotiation

Cross-functional

Upsell opportunities

Contract terms assessment

Documentation accuracy

Communication skills

Deadline management

Platform proficiency

Education

Bachelor’s degree in Accounting/Business/Finance

Tools

Salesforce

BoostUp

Mixmax

Outreach

Gong

Job description

• We are seeking a passionate and motivated Enterprise Renewals Manager (Temp) to join our dynamic Client Advisory Services team
• This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth
• Our team is composed of individuals dedicated to customer loyalty and committed to bringing the right people together to secure and grow our revenue
• Potential for full-time conversion
• As an Enterprise Renewals Manager (Temp), you will focus on the closed-loop process of subscription renewals and the expansion of our current customer base
• You will assist with quoting, revising, reporting, and closing renewal opportunities
• Your expertise in forecasting retention rates and expansion, driving business processes, and managing heavy transaction workloads will be crucial in securing revenue and mitigating risks
• Contract Planning: Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals
• Negotiation & Collaboration: Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes
• Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner
• Contract Execution: Manage coordination and execution of amendments and renewal documents
• Forecasting & Communication: Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers
• Feedback & Improvement: Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals

Benefits

• Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
• Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
• Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
• Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
• Professional development: Continuously grow through development workshops, mentoring programs, and more.
• Community impact: We partner with communities to provide services in addition to sponsoring our own events.
• Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
• Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.

Self-motivated, proactive, and energetic team playerUnderstanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewalsProven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiationsCommitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectivesAbility to assess contract terms, identify upsell opportunities, and resolve issues proactivelyBachelor’s Degree in Accounting, Business, Finance, or a related field is a plusDetail-oriented mindset—the fine print, MSA, contract terms, and customer history—with a commitment to accuracy and quality in the documentationEffective interpersonal skills for working with cross-functional teams, and clear, concise communicationSkill in prioritizing tasks and managing multiple deadlines in a fast-paced environment. Closing renewals on time and with a sense of urgencyExcellent presentation, verbal, and written communication skills; ability to convey complex information clearly and professionallyProficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail