Renewals Specialist

AIQ.com (Alpine IQ); United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Flexible Time Off

Paid Parental Leave

Home office stipend

Company-provided computer

Employee recognition program

Job summary

AIQ.com (Alpine IQ) is seeking an experienced Renewals Specialist to manage and improve customer retention within its growing SaaS business. This remote role is ideal for renewal management, negotiation, and customer relationship skills that can drive revenue retention and account growth.

The successful candidate will own the complete renewal lifecycle, collaborating with Customer Success, Sales, Partnerships, and Finance to shape renewal processes as the company scales.

Qualifications

• 3–5+ years in a SaaS renewals role e.g. Renewal Specialist or Renewals Manager.
• Proven track record managing renewal portfolios and hitting retention targets.
• Strong negotiation skills with experience closing renewals and multi-year agreements.
• Experience identifying customer risks and implementing churn prevention strategies.
• Ability to manage multiple accounts and contracts with strong attention to detail.
• Hands-on experience using CRM platforms for pipeline management and forecasting.
• Excellent communication skills with the ability to explain pricing and contract terms clearly.
• Solid understanding of SaaS subscription models and retention metrics.

Responsibilities

• Manage end-to-end renewals for assigned accounts including outreach, proposals, negotiations, and contract completion.
• Initiate renewal conversations 90–120 days before expiry and ensure timely execution.
• Build relationships with key stakeholders across customer organizations.
• Negotiate renewal terms, pricing adjustments, and multi-year agreements within guidelines.
• Identify customer risks through usage data and stakeholder feedback to reduce churn.
• Maintain renewal forecasts, pipeline stages, close dates, and risk updates in HubSpot.
• Identify upsell and expansion opportunities during renewal periods.
• Coordinate with Finance and Billing on invoicing, payments, and contract concerns.
• Analyze retention metrics, churn reasons, and renewal performance for insights.
• Support development of renewal processes, documentation, automation, and best practices.

Skills

Renewals management

Negotiation

Customer relationships

SaaS knowledge

Forecasting

CRM proficiency

Education

Bachelor's degree

Tools

HubSpot

CRM platforms

Job description

AIQ.com (Alpine IQ) is seeking an experienced Renewals Specialist to manage and improve customer retention within its growing SaaS business. This remote role is ideal for professionals with strong renewal management, negotiation, and customer relationship skills who can drive revenue retention and account growth.

The successful candidate will own the complete renewal lifecycle, work closely with Customer Success, Sales, Partnerships, and Finance teams, and help shape renewal processes as the company continues to scale. This position offers the opportunity to make a direct impact on customer retention, expansion, and long-term business growth.

Key Responsibilities

• Manage end-to-end renewals for assigned customer accounts, including outreach, proposals, negotiations, and contract completion.


• Initiate renewal conversations 90–120 days before contract expiration and ensure timely execution.


• Build relationships with key stakeholders and decision-makers across customer organizations.


• Negotiate renewal terms, pricing adjustments, and multi-year agreements within company guidelines.


• Identify customer risks through usage data, account trends, and stakeholder feedback to reduce churn.


• Maintain accurate renewal forecasts, pipeline stages, close dates, and risk updates in HubSpot.


• Identify upsell and expansion opportunities during renewal periods.


• Coordinate with Finance and Billing teams regarding invoicing, payments, and contract-related concerns.


• Analyze retention metrics, churn reasons, and renewal performance to provide business insights.


• Support the development of renewal processes, documentation, automation, and best practices.

Requirements

• 3–5+ years of experience in a dedicated SaaS renewals role such as Renewal Specialist or Renewals Manager.


• Proven experience managing renewal portfolios and retention targets.


• Strong negotiation skills with experience closing renewals, pricing increases, and multi-year agreements.


• Experience identifying customer risks and implementing churn prevention strategies.


• Ability to manage multiple accounts and contracts with strong attention to detail.


• Hands‑on experience using CRM platforms for pipeline management and forecasting.


• Excellent communication skills with the ability to explain pricing and contract terms clearly.


• Strong understanding of SaaS subscription models and retention metrics.


• Strong knowledge of: SaaS renewals, customer retention, and revenue growth strategies.


• Strong knowledge of: CRM management and renewal forecasting.


• Strong knowledge of: Customer success processes and subscription business models.

Preferred Qualifications

• Experience working in a high-performing SaaS company with established renewal processes.


• Experience with HubSpot.


• Experience building or improving renewal playbooks and workflows.


• Bachelor's Degree in Business, Marketing, Communications, or a related field.

Benefits

• Medical, dental, and vision coverage.


• 401(k) plan.


• Flexible Time Off.


• Paid Parental Leave.


• Home office stipend.


• Company-provided computer.


• Employee recognition program. Bachelor's Degree in Business, Marketing, Communications, or a Related Field Preferred, or Equivalent Experience