Renewals Specialist

We Love AI Jobs; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Outreach is seeking a Renewals Specialist in Atlanta, a hybrid, full-time role focused on managing transactional renewals and partnering with Account Managers to protect at-risk relationships. You will track renewal milestones, forecast risk and value, and optimize processes using AI-powered insights.

Ideal candidates have 2+ years in SaaS, a BA/BS or equivalent, and hands-on experience with CRM, forecasting, and renewal workflows.

Qualifications

• 2+ years in a SaaS environment
• Bachelor's Degree or equivalent professional experience
• Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.

Responsibilities

• Renewal notifications, communications, and milestones to support on-time renewals.
• Partner with account teams to execute save plans for at-risk customers.
• Maintain renewal forecasts, risk indicators, CRM records, and team workflows.

Skills

Forecasting and metrics

Process design

Organization

Independence

Education

BA/BS degree or equivalent

Tools

Salesforce

Smartsheet

Zendesk

Catalyst

Tableau

Excel

Google Sheets

Job description

# Renewals SpecialistOutreachAtlanta, GA (Hybrid)Full-time$45,000 – $50,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis specialist manages transactional renewals and works with Account Managers to protect at-risk customer relationships. The role tracks renewal milestones, forecasts risk and value, and improves processes, using AI to identify account health signals and reduce manual tracking.* Permanent* Hybrid* 2+ years in a SaaS environment* Bachelor's Degree or equivalent professional experience### Skills and expertiseSalesforceCatalystSmartsheetZendeskTableauExcelGoogle SheetsForecasting and metrics### Key responsibilities* Manage renewal notifications, communications, and milestones to support on-time renewals.* Partner with account teams to execute save plans for at-risk customers.* Maintain renewal forecasts, risk indicators, CRM records, and team workflows.## How this job comparesCompared with 801 open mid-level sales jobs on October 10, 2026.Pay: This job pays $45K to $50K a year. The 217 open mid-level sales jobs that publish US pay start at $129K on average, so this job starts about 65% lower.Similar open jobs: We Love AI Jobs lists 801 open mid-level sales jobs at 207 companies.Remote work: This job is hybrid. 262 of the 801 mid-level sales jobs (33%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The posting says the specialist will use AI to surface renewal risks, interpret account signals, and reduce manual tracking. AI supports the renewal work rather than being the role’s primary product focus.## Full descriptionAbout OutreachOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.About the TeamThe Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue.We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.The RoleYou own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.LocationThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.Your Daily Adventures Will Include• Renewal Execution: Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones. Partner with AMs during weekly renewal reviews and escalations.• Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.• Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.• Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.Our Vision of You• 2 plus years of experience in a SaaS environment.• BA/BS degree or equivalent professional experience.• Curious about AI and eager to apply it in practical ways.• Experience developing processes and programs which optimize the customer experience or positively influence renewals process.• Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.• Experience managing forecasts and metrics.• Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.