Senior GTM AI Advisor (Customer Success Manager)

We Love AI Jobs; Northern (KY); Remote; USD 145,000 - 175,000; Full time

Job summary

Outreach is seeking a strategic Senior AI GTM Advisor to partner with customers in maximizing value from our platform, leveraging AI to drive adoption, efficiency, and business outcomes.

You will own renewal strategy, expansions, and executive business reviews, guiding customers on AI-enabled capabilities and translating GTM needs into scalable roadmaps. The role blends CSM with AI enablement and data-driven insights.

Qualifications

• 5+ years in customer success or related field.
• Experience driving AI feature adoption and GTM enablement.
• Proven ability to lead executive reviews focused on ROI and outcomes.

Responsibilities

• Guide customers in adopting AI features and translate GTM needs into agent use-case roadmaps.
• Lead customer enablement and executive reviews focused on productivity, ROI, and business outcomes.
• Manage renewal and expansion plans using health, usage, and AI insights.

Skills

AI feature adoption

Customer success

GTM strategy

Change management

Predictive analytics

Workflow automation

Salesforce

Gainsight

Job description

# Senior GTM AI Advisor (Customer Success Manager)OutreachRemote (United States)Full-time$145,000 – $175,000 / yearAI tools:ClaudeGeminiUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Senior GTM AI Advisor manages customer relationships and helps customers achieve measurable value from Outreach’s platform. The role emphasizes AI feature adoption, agent use cases, and change management, alongside renewals, expansion, and customer outcomes.* Full-time* Fully Remote* 5+ years### Skills and expertiseAI feature adoptionCustomer successGTM strategyChange managementPredictive analyticsWorkflow automationSalesforceGainsight### Key responsibilities* Guide customers in adopting AI features and translating GTM needs into agent use-case roadmaps.* Lead customer enablement and executive reviews focused on productivity, ROI, and business outcomes.* Manage renewal and expansion plans using customer health, usage, and AI insights.## How this job comparesCompared with 417 open senior customer success jobs on October 10, 2026.Pay: This job pays $145K to $175K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts about 7% higher.Similar open jobs: We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.Remote work: This job is remote. 144 of the 417 senior customer success jobs (35%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly advises customers on AI features, agent use cases, and embedding AI into sales workflows. It also provides feedback on agent performance, prompt quality, and model accuracy, though it is primarily a customer-facing advisory role.## Full descriptionAbout OutreachOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.About the TeamOur AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.The RoleWe're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.Your Daily AdventuresCustomer Outcomes & Value Realization• Own a portfolio of customers and ensure they achieve measurable business outcomes• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption• Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impactAI Adoption & Enablement• Educate customers on AI capabilities (e.g., automation, predictive insights, personalization)• Own credit consumption as a primary, accountable metric for their book of named accounts• Define and prioritize AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption.• Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted• Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflowsData-Driven Account Management• Leverage customer data and AI insights to proactively identify risks and expansion opportunities• Monitor health scores, usage trends, and engagement signals to drive action• Use AI tools to surface recommendations and next best actionsRetention & Growth• Own renewal strategy and mitigate churn/contraction risk• Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value• Partner with Sales and RevOps to align on account strategyCross-Functional Collaboration• Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction