Renewals Specialist

United States Digital Space LLC; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

United States Digital Space LLC in Atlanta, GA is seeking a Renewals Specialist to own the renewal process for the current customer base. As contracts near end dates, you will track, process, and move renewals forward on time to protect revenue.

You will work with the Account Manager to save at-risk accounts, using AI signals to surface renewal risk and focus conversations on value. This hybrid role requires 2-3 days per week in the Atlanta office.

Qualifications

• Own the renewal process for the current customer base.
• Track and process renewals so customers move forward on time.
• Collaborate with Account Managers to build and execute save plans.

Responsibilities

• Monitor on-time renewal rate and renewals saved, measuring by quantity and value.
• Use AI signals to surface renewal risk and inform renewal conversations.
• Collaborate with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to ensure a seamless renewal experience.

Job description

About the companythe company, founded in 2014, is the only complete agentic AI platform for revenue teams. the company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, the company AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use the company to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the TeamThe Renewals team plays a critical role in the company's growth by helping customers continue realizing value from the company while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping the company retain and grow revenue.We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.The RoleYou own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.AI is part of how we work at the company. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.LocationThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.