Senior Professional Services Consultant

We Love AI Jobs; Northern (KY); À distance; USD 100 000 - 135 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible schedule

Résumé du poste

Outreach is seeking a Senior Professional Services Consultant to lead onboarding and implementations for customers, delivering on-time deployments and driving adoption of Outreach AI Agents.

You will collaborate with Sales, Success, Support, Product, and Engineering to ensure a smooth customer journey, apply prompt engineering, and manage projects to maximize value from the platform.

Qualifications

• 5+ years of professional services, consulting, or customer success experience in SaaS.
• Experience guiding onboarding, implementation, and adoption of AI-enabled platforms.
• Strong stakeholder management and cross-functional collaboration.

Responsabilités

• Lead customer onboarding and implementations, keeping projects on schedule and milestones.
• Configure and deliver Outreach AI Agents, including prompt engineering, and support adoption.
• Coordinate handoffs across Customer Success, Support, Product, and Engineering.

Connaissances

AI agent configuration

Prompt engineering

SaaS implementation

Project management

Change management

Customer onboarding

Platform adoption

Stakeholder management

Description du poste

# Senior Professional Services ConsultantOutreachRemote (United States)Full-time$100,000 – $135,000 / yearAI tools:Research AgentRevenue AgentPersonalization AgentDeal AgentMeeting Prep AgentUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis consultant guides customers through Outreach onboarding and implementation, combining project delivery with advice on platform configuration, go-to-market strategy, and adoption. A key part of the role is configuring and deploying Outreach AI Agents, including prompt engineering, while coordinating with internal teams and customer stakeholders.* Permanent* Fully Remote* 5+ years### Skills and expertiseAI agent configurationPrompt engineeringSaaS implementationProject managementChange managementCustomer onboardingPlatform adoptionStakeholder management### Key responsibilities* Lead customer onboarding and implementations, keeping projects on schedule and aligned with agreed milestones.* Configure and deliver Outreach AI Agents, including prompt engineering, and support customer adoption.* Coordinate customer handoffs and feedback across Customer Success, Support, Product, and Engineering.## How this job comparesCompared with 417 open senior customer success jobs on October 10, 2026.Pay: This job pays $100K to $135K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts about 26% lower.Similar open jobs: We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.Remote work: This job is remote. 144 of the 417 senior customer success jobs (35%) are remote.AI in this role: High. AI is the core of the work: building, training or deploying AI systems. The role owns delivery of Outreach’s AI Agents, including configuration and prompt engineering, and supports their adoption with customers. Deploying these AI products is a central responsibility.## Full descriptionAbout OutreachOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.About the TeamOur Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.The RoleAs a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.AI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.Location: Candidates based in the Eastern or Central United States are preferred.Your Daily Adventures Will Include• Serve as the primary point of contact for customers through onboarding and implementation.• Deliver implementations on time, keeping customer teams up and running against agreed milestones.• Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering, through adoption.• Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.• Drive successful platform adoption during and after go-live.• Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.• Identify new opportunities for additional services and connect customers with the right teams to begin scoping.• Document and manage customer information so handoffs between teams and resources are seamless.• Own the post-launch handoff of customers to our Customer Success team.• Partner with Support, Product, and Engineering to capture customer feedback and see it through.• Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services — including how AI is embedded into our delivery workflows.Our Vision Of You• Experienced Consultant - You have 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment.• Consultant and Trusted Advisor - You have a proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence, including inspiring, educating, driving adoption, consultative stakeholder management, and comfort with change management.