Renewals & Revenue Growth Specialist (Hybrid)

Nexthink; Boston (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Unlimited vacation

401(k) with company matching

Referral bonuses

Job summary

Nexthink in Boston is seeking an experienced Global Sales Operations professional to manage the renewal process for contracts and subscriptions with North American partners and customers. The role focuses on retention and growing subscription revenue.

Based in our Boston office with a hybrid work schedule (minimum three days on site), you will collaborate across sales, marketing, and customer support to optimize renewals, upsell opportunities, and renewal forecasting.

Qualifications

• Minimum 5 years of experience in a related role.
• Proven ability to negotiate contracts and renewals.
• Experience in a SaaS company; high-growth experience is a plus.

Responsibilities

• Contract Renewals: Collaborate with clients to understand their needs, negotiate renewal terms and maximize renewal rates.
• Client Communication: Maintain regular communication with clients through the renewal process.
• Customer Retention: Build relationships to retain customers and identify upsell opportunities.
• Data Analysis: Analyze usage and satisfaction data to inform renewal strategies.
• Negotiation: Negotiate terms, pricing, and conditions for win-win outcomes.
• Documentation: Keep records of interactions and renewal paperwork, ensuring compliance.
• Collaboration: Work with sales, marketing, and support teams to streamline renewals.
• Forecasting & Reporting: Provide renewal metrics and forecasts to management.
• Customer Growth & Product Adoption: Drive adoption of Nexthink products to expand accounts.

Skills

Negotiation

Customer relationship management

Renewal management

Data analysis

Education

Bachelor's degree in Business or related field

Tools

Salesforce

CRM systems

Job description

Nexthink in Boston is seeking an experienced Global Sales Operations professional to manage the renewal process for contracts and subscriptions with North American partners and customers. The role focuses on retention and growing subscription revenue.

Based in our Boston office with a hybrid work schedule (minimum three days on site), you will collaborate across sales, marketing, and customer support to optimize renewals, upsell opportunities, and renewal forecasting.