Renewals & Retention Specialist – Inside Sales

Rumpke of Ohio, Inc.; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Rumpke Waste and Recycling is seeking an Inside Sales Retention Representative in Columbus, OH to retain and grow existing customer accounts through proactive outreach, effective negotiation, and thoughtful account management.

You will manage renewals, pricing changes, and escalated issues while collaborating with Sales, Operations, and Customer Service to protect revenue and margins. This role requires strong communication and CRM skills, plus the ability to travel between offices as needed.

Qualifications

• 2 years inside sales or account management experience.
• Strong negotiation and problem-solving skills.
• Proficiency with CRM systems for documenting interactions.
• Ability to analyze account history and profitability.

Responsibilities

• Manage inbound and outbound retention opportunities, including cancellation requests and at-risk accounts.
• Proactively contact existing customers to identify retention and revenue growth opportunities.
• Negotiate pricing and service changes while protecting revenue and margin.
• Manage account increases, decreases, renewals, and other changes for assigned existing accounts.
• Resolve pricing, service, PI, and other customer issues promptly and professionally.
• Process qualifying renewals and 1085s in accordance with company pricing and margin requirements.
• Handle escalated accounts and customer retention opportunities as assigned.
• Analyze account history, pricing, service levels, and profitability to develop appropriate retention solutions.
• Accurately document all customer interactions, saves, renewals, and account activity in CRM.
• Monitor customer losses and retention performance against established goals.
• Meet established retention, revenue, margin, productivity, and customer service expectations.
• Collaborate with Sales, Operations, and Customer Service to resolve issues and support customer retention.
• Maintain assigned schedules and department service-level expectations.
• Perform other duties as assigned

Skills

Negotiation

CRM proficiency

Pricing tools

Sales resources

Account analysis

Margin calculation

Time management

Communication

Education

High School

General Education Diploma

Associates of Relevant field

Bachelors of Relevant field

Job description

Rumpke Waste and Recycling is seeking an Inside Sales Retention Representative in Columbus, OH to retain and grow existing customer accounts through proactive outreach, effective negotiation, and thoughtful account management.

You will manage renewals, pricing changes, and escalated issues while collaborating with Sales, Operations, and Customer Service to protect revenue and margins. This role requires strong communication and CRM skills, plus the ability to travel between offices as needed.