Proactive Retention & Revenue Specialist

Rumpke Waste & Recycling; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Job summary

Rumpke Waste & Recycling is seeking an Inside Sales Retention Representative to grow existing customer accounts through proactive outreach, effective negotiation, and proactive account management.

You will manage renewals, pricing changes, and service adjustments while protecting revenue and margin, document all interactions in CRM, analyze account history and profitability to tailor retention strategies, and collaborate with Sales, Operations and Customer Service.

Qualifications

• 2 years prior inside sales, account management, customer retention, or related sales experience strongly preferred or demonstrated success in an inbound sales or new business role.
• Ability to travel between offices, as required.
• Legally eligible to work in the United States.
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Responsibilities

• Manage inbound and outbound retention opportunities, including cancellation requests and at-risk accounts.
• Proactively contact existing customers to identify retention and revenue growth opportunities.
• Negotiate pricing and service changes while protecting revenue and margin.
• Manage account increases, decreases, renewals, and other changes for assigned existing accounts.
• Resolve pricing, service, PI, and other customer issues promptly and professionally.
• Process qualifying renewals and 1085s in accordance with company pricing and margin requirements.
• Handle escalated accounts and customer retention opportunities as assigned.
• Analyze account history, pricing, service levels, and profitability to develop appropriate retention solutions.
• Accurately document all customer interactions, saves, renewals, and account activity in CRM.
• Monitor customer losses and retention performance against established goals.
• Meet established retention, revenue, margin, productivity, and customer service expectations.
• Collaborate with Sales, Operations, and Customer Service to resolve issues and support customer retention.
• Maintain assigned schedules and department service-level expectations.
• Perform other duties as assigned

Skills

Self-motivated and results-oriented

CRM proficiency

Learn company systems

Negotiation and de-escalation

Analyze account history/pricing

Pricing, margins, volume

Organizational skills

Communication skills (verbal/written)

Tools

CRM platforms

Job description

Rumpke Waste & Recycling is seeking an Inside Sales Retention Representative to grow existing customer accounts through proactive outreach, effective negotiation, and proactive account management.

You will manage renewals, pricing changes, and service adjustments while protecting revenue and margin, document all interactions in CRM, analyze account history and profitability to tailor retention strategies, and collaborate with Sales, Operations and Customer Service.