Inside Sales: Customer Retention & Growth

Rumpke of Ohio; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) matching

Life insurance

Paid time off

Job summary

Rumpke Waste and Recycling in Columbus, OH seeks an Inside Sales Retention Representative to retain and grow existing customer accounts through proactive outreach and effective negotiation. The role balances customer needs with revenue and margin objectives.

You will manage renewals, pricing changes, and service updates while documenting activity in CRM. The ideal candidate has 2 years of related sales experience, strong negotiation skills, and the ability to collaborate with Sales, Operations,

Qualifications

• 2 years inside sales, account management, or related retention experience preferred
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)

Responsibilities

• Retain and grow existing customer accounts through proactive outreach
• Negotiate pricing and service changes to protect revenue and margin
• Document all customer interactions in CRM
• Collaborate with Sales, Operations, and Customer Service to resolve issues
• Meet retention, revenue, and service expectations

Skills

CRM proficiency

Negotiation

Communication skills

Analytical thinking

Pricing & margins

Organization

Education

High school diploma

Associate degree

Bachelor's degree

GED

Tools

CRM software

Job description

Rumpke Waste and Recycling in Columbus, OH seeks an Inside Sales Retention Representative to retain and grow existing customer accounts through proactive outreach and effective negotiation. The role balances customer needs with revenue and margin objectives.

You will manage renewals, pricing changes, and service updates while documenting activity in CRM. The ideal candidate has 2 years of related sales experience, strong negotiation skills, and the ability to collaborate with Sales, Operations,