Renewals & Retention Lead

Noregon-Systems-Inc; Greensboro (NC); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Noregon Systems, Inc. is seeking a Customer Account Supervisor in Greensboro, NC to lead the CAM team, drive renewal and retention initiatives, and coach staff for strong performance. The role focuses on proactive customer engagement and cross-functional collaboration to safeguard existing revenue.

The ideal candidate will have CRM experience (HubSpot preferred), excellent communication skills, and the ability to travel as needed to support customers and internal teams.

Qualifikationen

• Associate degree in Automotive Technology, Business Administration, or related field preferred.
• Experience with CRM platforms; HubSpot experience preferred.
• Excellent written and verbal communication skills.
• Proven ability to lead, coach, and develop a sales team.
• Availability to travel as needed.

Aufgaben

• Develop and execute renewal and retention strategies to maximize existing-customer revenue.
• Set expectations for CAMs and ensure proactive engagement throughout renewal lifecycle.
• Monitor KPIs: renewal rates, retention, attrition, and close rates.
• Coach CAMs on renewal strategy, retention techniques, and upsell opportunities.
• Oversee renewal pipeline health and identify at-risk customers for retention actions.
• Collaborate with leadership and HR on performance and development.

Kenntnisse

CRM platforms

HubSpot experience

Leadership

Coaching

Communication

Travel willingness

Microsoft Office

Ausbildung

Associate degree

Tools

CRM platforms

HubSpot

Microsoft Office

Jobbeschreibung

Noregon Systems, Inc. is seeking a Customer Account Supervisor in Greensboro, NC to lead the CAM team, drive renewal and retention initiatives, and coach staff for strong performance. The role focuses on proactive customer engagement and cross-functional collaboration to safeguard existing revenue.

The ideal candidate will have CRM experience (HubSpot preferred), excellent communication skills, and the ability to travel as needed to support customers and internal teams.