Renewals Operations Specialist - Client Ops (Remote)

Optiv Security Inc.; Kansas (OK); Remote; USD 42,000 - 64,000; Full time

Job summary

Optiv Security Inc. is seeking a Client Operations Specialist - Renewals (COS-R) to support Client Managers/Directors in managing recurring renewal business.

You will generate quotes, process orders, respond to client inquiries, and help optimize pricing strategies while maintaining strong client relationships and collaboration with partners. The role emphasizes proactive renewal oversight, cross-functional coordination, and accurate documentation to sustain margins and customer satisfaction

Qualifications

• Associates Degree (A.A.) or equivalent from two-year college or technical school.
• Two or more years of experience in Business-to-Business Sales/Client Services.
• Prior experience in managing renewal contracts preferred.
• CRM software (Salesforce.com) experience required.
• Proven ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Assist Client Managers/Directors with renewal contracts and pricing.
• Generate price quotes and process orders for renewals.
• Respond to client inquiries and help resolve issues in a timely manner.
• Coordinate with internal teams and clients to optimize renewal opportunities.
• Support forecasting and maintain renewal pipeline information in Salesforce.

Skills

CRM experience

Sales

Prioritization

Relationship building

Education

Associate degree (A.A.) or equivalent

Tools

Salesforce.com

Microsoft Office

Job description

Optiv Security Inc. is seeking a Client Operations Specialist - Renewals (COS-R) to support Client Managers/Directors in managing recurring renewal business.

You will generate quotes, process orders, respond to client inquiries, and help optimize pricing strategies while maintaining strong client relationships and collaboration with partners. The role emphasizes proactive renewal oversight, cross-functional coordination, and accurate documentation to sustain margins and customer satisfaction