Renewals Manager: Lead a $125M–$400M Portfolio

UKG; Augusta (ME); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking an experienced Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business—approximately $125 million to $400 million in annual contract revenue across about 2,000 customer renewals.

You will coach, develop, and motivate the team, drive renewal outcomes, manage performance, and partner with Sales and Customer Success to strengthen renewal strategies and protect relationships.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years of experience managing individual contributors or leading a team of 8+ people.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent and giving feedback.
• Deep understanding of renewals, including renewal rates, churn, and forecasting practices.
• Excellent communication and interpersonal skills, with the ability to influence peers and cross-functional partners.

Responsibilities

• Own renewal outcomes for your assigned portfolio and lead the team to achieve renewal targets.
• Coach Renewal Managers through regular one-on-one meetings and performance feedback.
• Establish operating standards and team rhythms, including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success leaders to strengthen renewal strategies.
• Ensure Renewal Managers have the resources and support to serve customers effectively.
• Track renewal risks and opportunities and diagnose why deals succeed or fail.
• Build relationships with cross-functional partners to support smooth handoffs and collaboration.

Skills

Sales/renewals experience

People leadership

Quota achievement

Performance metrics

Coaching

Renewals knowledge

Communication

Education

Bachelor’s degree

Job description

UKG is seeking an experienced Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business—approximately $125 million to $400 million in annual contract revenue across about 2,000 customer renewals.

You will coach, develop, and motivate the team, drive renewal outcomes, manage performance, and partner with Sales and Customer Success to strengthen renewal strategies and protect relationships.