Renewals Team Lead – Enterprise SaaS

UKG; Carson City (NV); Vor Ort; USD 84.000 - 119.000; Vollzeit

Zusammenfassung

UKG is hiring a Manager, Renewals to lead a team that oversees renewal outcomes for a portfolio worth significant revenue. You will coach Renewal Managers, establish operating rhythms, and partner with Sales and Customer Success to optimize renewal strategies.

The role emphasizes data-driven management and cross-functional collaboration to safeguard customer relationships. You will guide a team through complex renewal negotiations, manage performance, and drive multi-year attach and uplift

Qualifikationen

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years managing individual contributors or leading a team of 8+.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent, providing feedback, and conducting performance conversations.
• Deep understanding of renewals, including renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills, with the ability to influence peers and cross-functional partners.

Aufgaben

• Own renewal outcomes for your assigned portfolio and lead the team to achieve renewal targets.
• Lead, coach, and develop Renewal Managers through regular one-on-one meetings and feedback.
• Establish operating standards and team rhythms, including forecast reviews and business reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have context, resources, and support to serve customers.
• Own escalations and coordinate with cross-functional partners to protect relationships.
• Track renewal risk indicators and diagnose reasons deals succeed or fall short.
• Coach on coverage strategy, customer prioritization, and renewal discussions.
• Identify skill gaps and coaching needs; escalate issues to Director when needed.
• Use performance analytics to guide decisions and communicate with leadership.
• Hire and onboard Renewal Managers and support ramp and early success.
• Recognize performance and address concerns fairly and directly.
• Build an environment for high performance and development as renewal leaders.
• Develop high-potential Renewal Managers for future roles.
• Collaborate with Sales and Customer Success peers for smooth handoffs.
• Share customer insights and obstacles with Director and peers.

Kenntnisse

Sales/renewals exp

Team leadership

Quota attainment

Performance metrics

Coaching leadership

Renewals knowledge

Cross-functional influence

Ausbildung

Bachelor’s degree

Jobbeschreibung

UKG is hiring a Manager, Renewals to lead a team that oversees renewal outcomes for a portfolio worth significant revenue. You will coach Renewal Managers, establish operating rhythms, and partner with Sales and Customer Success to optimize renewal strategies.

The role emphasizes data-driven management and cross-functional collaboration to safeguard customer relationships. You will guide a team through complex renewal negotiations, manage performance, and drive multi-year attach and uplift