Renewals Manager: Lead Enterprise Renewal Team

UKG; Helena (MT); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers responsible for $125M–$400M in annual contract revenue across approximately 2,000 renewals. You’ll be the direct coach and performance leader, accountable for renewal results, talent development, and team engagement.

You’ll translate organizational strategy into priorities, establish strong operating rhythms, collaborate with Sales and Customer Success, and drive customer value through data-driven insights.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years of experience managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent.

Responsibilities

• Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed targets.
• Lead, coach, and develop Renewal Managers through regular meetings and feedback.
• Establish operating rhythms, including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have context, resources, and support to serve customers.
• Own team escalations and resolve customer issues to protect relationships.
• Track renewal risk indicators and diagnose why deals succeed or fail.
• Coach on coverage strategy, customer prioritization, and renewal discussions.
• Identify gaps and coaching needs and escalate when appropriate.
• Use performance analytics to guide decisions and communicate with leadership.
• Hire and onboard Renewal Managers and support ramp and early success.
• Recognize performance and provide constructive feedback.
• Build an environment for high performance and ongoing development.

Skills

Sales leadership

Renewals

Coaching

Forecasting

Cross-functional collaboration

Education

Bachelor’s degree

Job description

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers responsible for $125M–$400M in annual contract revenue across approximately 2,000 renewals. You’ll be the direct coach and performance leader, accountable for renewal results, talent development, and team engagement.

You’ll translate organizational strategy into priorities, establish strong operating rhythms, collaborate with Sales and Customer Success, and drive customer value through data-driven insights.