Renewals Manager: Drive Revenue Retention

Versaterm; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Versaterm is seeking a Manager of Renewals to lead the end‑to‑end renewal lifecycle, ensuring on‑time renewals, accurate terms, and protected recurring revenue. You will partner with Customer Success, Sales, Legal, and Finance to coordinate renewals at scale and mitigate risk.

The role requires 5–8 years in renewals or related fields with 3+ years of people leadership, and a strong grasp of renewal forecasting and CRM data integrity. CJIS compliance and security practices are part of the role.

Qualifications

• 5–8 years in renewals, deal desk, or customer success operations with 3+ years in people leadership.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing complex contracts, MSAs, and enterprise renewals.
• Hands-on approach to AI-driven process improvements.

Responsibilities

• Define and maintain standards for the renewal lifecycle across all customer segments.
• Initiate renewals well before contract expiration and align with procurement needs.
• Clarify roles between Renewals, CS, Sales, Legal, and Finance.
• Ensure renewal processes scale with contract complexity and volume.
• Improve renewal playbooks, templates, and workflows to reduce cycle time and risk.
• Own renewal outcomes with accountability for gross retention and revenue continuity.
• Review renewal pipelines to identify risk, delays, or gaps and mitigate.
• Partner with Customer Success to assess renewal health and mitigation strategies.
• Escalate complex renewals with Legal, Sales, and Leadership when needed.
• Manage delinquent or at‑risk renewals to resolution.
• Lead and develop Renewals Specialists; coach on pricing and contract interpretation.
• Ensure data accuracy and timely renewal data in Salesforce.

Skills

Renewals management

Contract negotiations

Salesforce familiarity

Stakeholder management

Leadership & coaching

Data-driven decision making

Education

Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field

Tools

Salesforce

Job description

Versaterm is seeking a Manager of Renewals to lead the end‑to‑end renewal lifecycle, ensuring on‑time renewals, accurate terms, and protected recurring revenue. You will partner with Customer Success, Sales, Legal, and Finance to coordinate renewals at scale and mitigate risk.

The role requires 5–8 years in renewals or related fields with 3+ years of people leadership, and a strong grasp of renewal forecasting and CRM data integrity. CJIS compliance and security practices are part of the role.