Renewals Manager, Commercial

Egnyte; Raleigh, Draper, Dallas (NC, UT, TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in content security is seeking a Renewal Manager to drive customer renewals and retention strategies. The role involves supporting customer inquiries, updating documentation, and collaborating with cross-functional teams to ensure successful renewals. Candidates should have experience in SaaS renewals and strong communication skills.

Benefits

Competitive salaries and comprehensive benefits

Flexible hours and generous time off

Paid holidays and sick time

401(k) Retirement Plan

Health Savings Account (HSA)

Up to 12 weeks of paid Parental Leave

Gym, cell phone, and internet reimbursement

Free well-being apps and wellness benefits

Qualifications

• 2+ years of experience in SaaS renewals or account management.
• Demonstrated success in managing client interactions.

Responsibilities

• Manage the successful renewal process of commercial accounts.
• Develop strategies to enhance revenue retention and mitigate churn.

Skills

Communication

Data-driven mindset

Analytics

Education

Bachelor’s degree

Tools

Salesforce

Zendesk

Jira

Job description

RENEWALS MANAGER – COMMERCIAL

RALEIGH, NC; DRAPER, UT; DALLAS, TX

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

The Renewals Manager provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewals Manager will manage the successful renewal process of commercial accounts, as well as aid in efforts of customer success and retention activities.

WHAT YOU’LL DO:

• Support Egnyte’s volume segment of customers by responding to inbound inquiries related to renewals, including questions around existing solutions, user quantities, renewal terms, dates, and pricing.
• Update quotes and documentation promptly as needed, ensuring accuracy and consistency throughout the renewal process.
• Develop and implement strategies to enhance revenue retention and mitigate churn in assigned segmentation of customer base.
• Maintain & manage territory level reporting
• Coordinate a streamlined process and systematic approach for annual customer renewals with the aim of increasing revenue retention and expansion while mitigating revenue attrition and contraction.
• Collaborate cross-functionally with Sales, Customer Success, Sales Operations, and Finance to gain insights into customer needs and provide clear status updates during the renewal cycle.
• Keep all systems of record (e.g., CRM, quoting tools) accurate and up to date.
• Ability to successfully retain at-risk customer renewals.
• Facilitate and ensure effective communication between customers and internal teams, directing inquiries to the appropriate resources as necessary.
• Ensure that Egnyte’s best practices and methodologies are met on a consistent basis.
• Contribute to process improvements and knowledge base documentation for common renewal scenarios.
• Hybrid office model of 3 days a week in office
• Will report directly to Manager of Commercial Renewals.

YOUR QUALIFICATIONS:

• 2+ years of experience in SaaS renewals, account management, or collection's role.
• Demonstrated success of managing client interactions.
• Proficiency with tools like Salesforce, Zendesk and Jira.
• Highly data-driven mindset and passion for analytics.
• A team player comfortable working independently in a fast-paced, constantly evolving environment.
• Comfortable working in a fast-paced and ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Excellentcommunication skills (writing, listening, phone, documentation).
• Bachelor’s degree or related experience from an accredited college or university.

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $50k - $70k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with a generous employer contribution
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [e-mail]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [e-mail]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

#LI-DNI