Commercial Lines Account Manager

ZipRecruiter; Harrisburg (Dauphin County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Account Manager to enhance customer relationships and provide tailored insurance solutions. This role focuses on commercial Property and Casualty insurance, requiring strong analytical and communication skills. You will manage accounts proactively, ensuring customer satisfaction and compliance with insurance laws. Join a dynamic team that values integrity and continuous improvement, where your contributions will directly impact client success and agency growth. If you are a motivated professional with a passion for insurance, this opportunity is perfect for you.

Qualifications

• Must possess or obtain a Property & Casualty insurance license.
• Insurance experience is a plus.

Responsibilities

• Manage and service an assigned book of business by analyzing customer needs.
• Market, service, and promote the agency's products and services.

Skills

Commercial Insurance Knowledge

Customer Relationship Management

Analytical Skills

Communication Skills

Negotiation Skills

Education

Associates Degree

Property & Casualty Insurance License

Job description

Job Description

Salary:

Job Title: Commercial Lines Account Manager

Element Risk Management's Core Values

• Proactive Stewardship: We manage and protect the relationships and resources entrusted to us with the utmost care.
• Confident Humility: We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
• Unshakable Integrity: We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
• Continuous Improvement: We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
• Relentless Perseverance: We embrace challenges with tenacity, discipline, and endurance.

Position Overview: The Commercial Account Manager is responsible for managing and servicing an assigned book of business by analyzing customers' individual needs, evaluating options, and offering tailored insurance solutions. The role involves building and maintaining relationships with existing customers and promoting the agency. The primary focus is on commercial Property and Casualty insurance.

Key Responsibilities:

1. Market, service, and promote the agency's products and services, developing and retaining customers strategically.
2. Manage a designated group of premier customers by analyzing their needs, explaining coverage options, and recommending suitable products.
3. Proactively manage accounts before renewal to identify concerns, competition, exposure changes, and additional coverage needs.
4. Assist policyholders during renewal processes through effective communication and market knowledge, educating them on policy features and remarketing as needed.
5. Develop and maintain strong knowledge of the marketplace, building relationships with company representatives and underwriters, and exploring risk placement alternatives if coverage is unavailable in the admitted market.
6. Prepare submissions, negotiate pricing and policy conditions with carriers, review quotations, and manage quotes and proposals to secure coverage within agency authority.

Secondary Responsibilities:

1. Collaborate with producers and supervisors to provide market and customer feedback.
2. Handle customer inquiries regarding risks, coverage, claims, new business, and endorsements.
3. Ensure all renewals and account changes are properly implemented and compliant with company requirements.
4. Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Operate independently with minimal supervision, making decisions within agency constraints and insurance laws.
• Maintain daily contact with customers and carriers, exchanging information, problem-solving, quoting, and negotiating.
• Possess thorough technical knowledge of commercial insurance and excellent communication skills.

Qualifications:

• Associates degree or equivalent experience.
• Insurance experience is a plus.
• Must possess or obtain a Property & Casualty insurance license.

Additional Notes: This description provides a general overview of the role and is subject to change. It does not constitute a contract of employment.