Personal / Commercial Lines Account Manager

Independent Insurance Agents of North Carolina; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join Riddick Insurance Group as an Account Manager, where you'll maintain customer relationships and handle personal lines insurance inquiries. This remote position offers competitive pay and professional development opportunities in a growing industry. Ideal candidates will possess a North Carolina insurance license and strong customer service skills.

Benefits

Competitive Pay

Professional Development

Job Stability in a growing industry

Qualifications

• Hold the insurance license required by North Carolina.
• Demonstrate strong knowledge of insurance products and industry operations.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a comprehensive review of household policies.
• Work with prospects to understand their needs and finalize coverage.
• Resolve product or service issues and maintain customer records.

Skills

Customer focus

Communication skills

Problem-solving

Attention to detail

Time management

Education

North Carolina insurance license

Tools

Agency management systems

Job description

The Account Manager at Riddick Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

1. Provide a comprehensive review of household policies.
2. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
3. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
4. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
5. Actively solicit increases in coverage or rounding out accounts at every service contact.
6. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
7. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Qualifications

• Hold the insurance license required by North Carolina.
• Demonstrate strong knowledge of insurance products, usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and excellent phone manner; display strong written and verbal communication skills, as well as excellent math and reading skills to perform simple calculations accurately.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Possess a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Be proficient with technology and computer systems, including agency management systems.

Additional benefits include:

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

This is a remote position.

Compensation

$19.00 - $25.00 per hour

Your Future with Riddick Insurance Group Starts Here

If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!

Riddick Insurance Group specializes in auto, homeowners, life, business, long-term care insurance, and Medicare supplements. Our priority is helping customers find the best coverage to protect what matters most in life. As an independent agency, we work with a wide variety of top carriers to find the best coverage for each customer's unique situation.

With an upcoming worker shortage in the insurance industry due to retirements, the demand for insurance professionals is growing daily! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions are made by the agency's management. All inquiries about employment should be directed to the agency location, not to the Independent Insurance Agents of North Carolina.