Renewals & Customer Success Specialist

Seismic; Northern (KY); Hybrid; USD 53,000 - 81,000; Full time

Job summary

Seismic is the global leader in AI-powered enablement, seeking a Customer Success Associate to own a high-volume portfolio of small-to-midsize accounts without dedicated CSMs. You will manage a pooled Success inbox, drive renewals with accuracy, and help customers realize ongoing value from their investment.

This role emphasizes operational rigor, timely renewals, and cross-functional collaboration to ensure a seamless customer experience across the Digital CS portfolio.

Qualifications

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience).
• 2–3 years of experience in Customer Success, Renewals, Account Management, or similar SaaS role.
• Ability to manage a high volume of transactional renewals with precision.
• Strong organizational skills and attention to detail; able to manage competing priorities.
• Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus).
• Excellent written and verbal communication skills with a customer-first mindset.

Responsibilities

• Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution.
• Own a large portfolio of Digital CS accounts (<$100K ARR), balancing efficiency with a customer-first approach.
• Assist customers with basic product questions, troubleshooting, or guidance, and direct them to appropriate self-service resources.
• Engage customers through scalable programs such as targeted emails, webinars, and digital resources to drive adoption and retention.

Skills

High-volume renewals

Customer-first

Organizational skills

Communication skills

Education

Bachelor’s degree in Business/Technology/related field

Tools

Salesforce

Gainsight

Job description

Seismic is the global leader in AI-powered enablement, seeking a Customer Success Associate to own a high-volume portfolio of small-to-midsize accounts without dedicated CSMs. You will manage a pooled Success inbox, drive renewals with accuracy, and help customers realize ongoing value from their investment.

This role emphasizes operational rigor, timely renewals, and cross-functional collaboration to ensure a seamless customer experience across the Digital CS portfolio.