Customer Success Associate CS Scale Remote United States

Seismic; Northern (KY); Hybrid; USD 53,000 - 81,000; Full time

Job summary

Seismic is the global leader in AI-powered enablement, seeking a Customer Success Associate to own a high-volume portfolio of small-to-midsize accounts without dedicated CSMs. You will manage a pooled Success inbox, drive renewals with accuracy, and help customers realize ongoing value from their investment.

This role emphasizes operational rigor, timely renewals, and cross-functional collaboration to ensure a seamless customer experience across the Digital CS portfolio.

Qualifications

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience).
• 2–3 years of experience in Customer Success, Renewals, Account Management, or similar SaaS role.
• Ability to manage a high volume of transactional renewals with precision.
• Strong organizational skills and attention to detail; able to manage competing priorities.
• Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus).
• Excellent written and verbal communication skills with a customer-first mindset.

Responsibilities

• Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution.
• Own a large portfolio of Digital CS accounts (<$100K ARR), balancing efficiency with a customer-first approach.
• Assist customers with basic product questions, troubleshooting, or guidance, and direct them to appropriate self-service resources.
• Engage customers through scalable programs such as targeted emails, webinars, and digital resources to drive adoption and retention.

Skills

High-volume renewals

Customer-first

Organizational skills

Communication skills

Education

Bachelor’s degree in Business/Technology/related field

Tools

Salesforce

Gainsight

Job description

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on ourCareers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) .

Overview

As a Customer Success Associate, you will own a high-volume portfolio of small-to-midsize accounts that do not have a dedicated Customer Success Manager. You’ll manage a pooled Success inbox, execute a large volume of renewals with accuracy and timeliness, and help customers realize ongoing value from their investment. This role is highly operational and transactional, requiring strong organizational skills, attention to detail, and comfort working at scale. Success will be measured by renewal rates, retention, and your ability to streamline and improve the customer experience.

Who you are

What Success Looks Like

• Retention: Consistently high renewal rates across the Digital segment portfolio.
• Efficiency: Timely handling of a high volume of renewals and customer inquiries.
• Operational Rigor: Clean renewal pipeline and accurate forecasting that drives predictable outcomes.

Qualifications

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience).
• 2–3 years of experience in Customer Success, Renewals, Account Management, or similar customer-facing SaaS role.
• Proven ability to manage a high volume of transactional renewals with precision.
• Strong organizational skills and attention to detail; able to manage competing priorities.
• Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus).
• Excellent written and verbal communication skills with a customer-first mindset.
• Comfortable working independently in a fast-paced, transactional environment.

Mindset

• Action-oriented and results-driven, with a clear sense of urgency.
• Self-motivated and resourceful; thrives in a high-volume, fast-paced environment.
• Calm under pressure with the agility to adapt to shifting priorities.
• Collaborative and eager to partner cross-functionally to deliver seamless customer experiences.

What you’ll be doing

• Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution.
• Own a large portfolio of Digital CS accounts (<$100K ARR), balancing efficiency with a customer-first approach.
• Assist customers with basic product questions, troubleshooting, or guidance, and direct them to appropriate self-service resources (knowledge base, community, or training) when applicable.
• Engage customers through scalable programs such as targeted emails, webinars, and digital resources to drive adoption and retention.

Renewal Execution

• Own the end-to-end renewal process for your assigned accounts, ensuring accurate forecasting and timely execution.
• Prepare, negotiate, and close high-volume, transactional renewals, right-sizing agreements when necessary.
• Partner with Sales Operations, Legal, and Finance to ensure smooth execution of contracts, POs, and invoices.
• Track and maintain renewal status, communication history, and customer health data in CRM systems (Salesforce, Gainsight, ect.)

Operational Excellence

• Maintain clean and accurate records in all systems, ensuring reliable renewal forecasting.
• Develop and follow standard operating procedures that improve efficiency and scalability.
• Identify and elevate at-risk renewals and partner with appropriate internal teams to mitigate churn.
• Contribute feedback to Operations and CS leadership on recurring customer challenges or process gaps.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here (Opens in a new tab) .

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in salesenablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $53,200 USD - $80,520 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $53,200 USD - $80,520 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.