Renewals & Commercial Strategy Lead (Remote)

Digital Realty; Chicago (IL); Hybrid; USD 90,700 - 145,200; Full time

Job summary

Digital Realty is seeking a Commercial Manager to lead customer contract renewals across its North American colocation portfolio. You will develop renewal strategies to drive retention, revenue growth, pricing optimization, and long-term contract value.

As the primary commercial lead, you will negotiate outcomes with customers and coordinate with internal teams to ensure successful renewals. The role requires coordinating across Asset Management, Sales, Legal, Finance, and Operations while

Qualifications

• 5+ years of experience in commercial management, renewals, or related fields.
• Experience negotiating renewals, pricing strategies, and revenue retention initiatives.
• Ability to analyze contracts, pricing, and portfolio data to support decisions.
• Proficiency with Salesforce, CPQ tools, and DocuSign.

Responsibilities

• Lead end-to-end renewal lifecycle from opportunity to contract execution.
• Develop renewal strategies focused on retention, revenue growth, and market-rate alignment.
• Lead negotiations on pricing, terms, and service modifications.
• Identify revenue enhancement opportunities through pricing adjustments and term extensions.
• Collaborate with Asset Management, Sales, Legal, Finance, Operations and Customer Success.

Skills

Commercial management

Negotiation

Forecasting

Sales operations

Analytical skills

Customer success

Education

Bachelor's degree in Business/Finance

Tools

Salesforce CRM

DocuSign

CPQ tools

Microsoft Excel

Job description

Digital Realty is seeking a Commercial Manager to lead customer contract renewals across its North American colocation portfolio. You will develop renewal strategies to drive retention, revenue growth, pricing optimization, and long-term contract value.

As the primary commercial lead, you will negotiate outcomes with customers and coordinate with internal teams to ensure successful renewals. The role requires coordinating across Asset Management, Sales, Legal, Finance, and Operations while