Senior Renewals Leader: Strategy, Growth & Value

Computacenter; Norcross (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Computacenter is seeking a Renewal Specialist Leader to oversee the renewal lifecycle of IT service contracts in the United States, guiding a team of renewal specialists to drive on-time renewals and value for customers.

In this role you'll shape the renewal strategy, align with CX, Sales, and partners, and ensure accurate quotes, risk mitigation, and growth opportunities while delivering measurable business impact and a superior customer experience.

Qualifications

• Extensive experience in contract renewals and account management.
• Ability to develop strategy and drive change across multiple teams.
• Strong communication with stakeholders in diverse regions.
• Analytical mindset with renewal metrics and forecasting.
• Compliance with governance and security policies.

Responsibilities

• Lead, coach, and support a team of Cisco Renewals Specialists, fostering high performance.
• Oversee lifecycle of service contract renewals, ensuring timely tracking and execution across the team.
• Build and maintain customer relationships by communicating renewal options, benefits, and business considerations.
• Deliver accurate renewal quotes and documentation aligned with pricing models and internal policies.
• Collaborate with Sales, CX, Finance, and partners to align renewal strategies and ensure program success.
• Track renewal metrics and provide forecasts, insights, and recommendations to leadership.

Skills

Leadership

Strategic thinking

Change management

Customer engagement

Communication

Time management

Negotiation

Education

Bachelor's degree

Tools

SAP

MS Office

MS Teams

Job description

Computacenter is seeking a Renewal Specialist Leader to oversee the renewal lifecycle of IT service contracts in the United States, guiding a team of renewal specialists to drive on-time renewals and value for customers.

In this role you'll shape the renewal strategy, align with CX, Sales, and partners, and ensure accurate quotes, risk mitigation, and growth opportunities while delivering measurable business impact and a superior customer experience.