Senior Commercial Renewals Manager — Remote

Digital Realty; Dallas (TX); Hybrid; USD 90,700 - 145,200; Full time

Job summary

Digital Realty is seeking a Commercial Manager to lead renewal efforts across its North American colocation portfolio. You will own renewal strategies, negotiate commercial terms, and drive successful renewal execution with customers and internal teams.

You will manage forecasting, collaborate with Sales, Legal, and Finance, and optimize contract value while balancing customer needs and company objectives. This role supports data centers, cloud infrastructure, and enterprise clients.

Qualifications

• 5+ years in commercial management, renewals, account management, or related fields.
• Experience leading customer negotiations and renewals with pricing strategies.
• Strong understanding of contract management and revenue retention.
• Ability to analyze contracts, pricing, and portfolio data for decisions.
• Proficient in Salesforce/CPQ and standard commercial systems such as DocuSign.

Responsibilities

• Manage full lifecycle of customer renewals from opportunity identification to contract execution.
• Develop renewal strategies focused on retention, revenue growth, and term optimization.
• Lead negotiations on pricing, terms, service changes, and commercial agreements.
• Identify revenue enhancement opportunities through pricing adjustments and restructures.
• Collaborate with Asset Mgmt, Sales, Legal, Finance, Operations, and Customer Success to drive renewals.

Skills

Communication skills

Negotiation

Stakeholder management

Tools

Salesforce CRM

CPQ tools

Microsoft Excel

DocuSign

Job description

Digital Realty is seeking a Commercial Manager to lead renewal efforts across its North American colocation portfolio. You will own renewal strategies, negotiate commercial terms, and drive successful renewal execution with customers and internal teams.

You will manage forecasting, collaborate with Sales, Legal, and Finance, and optimize contract value while balancing customer needs and company objectives. This role supports data centers, cloud infrastructure, and enterprise clients.