Renewals Benefits- Customer Support Representative

isolved; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

isolved HCM seeks a Customer Support Representative for the Renewals Team to manage renewals, cancellations, and client communications. You will work with clients, brokers, and internal teams to ensure a seamless customer experience while supporting growth and retention.

You will communicate via phone, email, and ticketing systems, coordinate with Treasury and other departments, and document all interactions accurately to support client retention efforts.

Qualifications

• Strong customer service and communication skills.
• Ability to learn new processes and systems quickly.
• Highly organized, detail-oriented, and self-motivated.
• Strong problem-solving and project coordination abilities.
• Comfortable managing multiple priorities in a fast-paced environment.
• Ability to work cross-functionally and build strong relationships.

Responsibilities

• Manage client renewals, cancellations, and software migration activities.
• Build strong relationships with clients, brokers, and external partners.
• Communicate professionally through phone, email, and ticketing systems.
• Coordinate with internal departments such as Treasury.
• Research and resolve client inquiries while ensuring timely follow-up.
• Perform data entry, auditing, and account maintenance with a high level of accuracy.
• Prioritize and manage multiple projects, tasks, and deadlines simultaneously.
• Accurately document client interactions and activity.
• Escalate issues as needed and contribute to client retention efforts.

Skills

Customer service

Communication

Organization

Problem solving

Cross-functional collaboration

Multitasking

Job description

Job Description

Are you interested in expanding your customer-facing experience beyond traditional support? The Customer Support Representative - Renewals Team plays a key role in client retention by managing renewals, cancellations, account transitions, and ongoing client communications. This position partners closely with clients, brokers, and internal teams to ensure a seamless customer experience while supporting business growth and retention efforts.

Essential Job Functions

• Manage client renewals, cancellations, and software migration activities.
• Build strong relationships with clients, brokers, and external partners.
• Communicate professionally through phone, email, and ticketing systems.
• Coordinate with internal departments such as Treasury.
• Research and resolve client inquiries while ensuring timely follow-up.
• Perform data entry, auditing, and account maintenance with a high level of accuracy.
• Prioritize and manage multiple projects, tasks, and deadlines simultaneously.
• Accurately document client interactions and activity.
• Escalate issues as needed and contribute to client retention efforts.

Minimum Qualifications

• Strong customer service and communication skills.
• Ability to learn new processes and systems quickly.
• Highly organized, detail-oriented, and self-motivated.
• Strong problem-solving and project coordination abilities.
• Comfortable managing multiple priorities in a fast-paced environment.
• Ability to work cross-functionally and build strong relationships.

Additional Preferred Qualifications

• Minimum 6 months in current role.
• Experience in a client-facing environment.
• Experience managing multiple tasks, projects, or customer accounts simultaneously.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.