Renewals Associate

People Driven Technology, Inc; Byron Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Competitive compensation

Collaborative culture

Job summary

People Driven Technology, Inc. seeks a Renewals Associate to join our Midwest IT solutions team. You will support asset maintenance renewals, collaborate with sales, gather customer requirements, and prepare customized quotes for Cisco and other manufacturers.

You’ll apply pricing guidelines, enter orders, manage vendor communications, and help maintain strong supplier relationships. The role emphasizes proactive renewal quotes 60–90 days in advance and timely follow-ups.

Qualifications

• Experience in renewals, customer service, or related IT role.
• Strong interpersonal and communication skills.
• Customer-centric mindset and services focus.
• Proficiency with CRM systems and sales tools.

Responsibilities

• Support asset maintenance renewals for Cisco and other manufacturers.
• Collaborate with sales to understand customer requirements.
• Gather customer details and prepare quotes.
• Apply pricing guidelines and discounts.
• Enter orders and coordinate with vendors; provide ETAs.
• Maintain supplier relationships and seek improvements.
• Initiate renewal quotes 60–90 days in advance and follow up.

Skills

Renewals experience

Customer service

Communication

Team collaboration

Tools

CRM software

Job description

About the Company

People Driven Technology, Inc is a fast-growing, modern technology integrator focused on delivering innovative IT solutions across the Midwest. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner. We’re not out to build and measure our business based on revenue but rather by the collective successes of our customers. We believe that mutual integrity, passion, and teamwork are the cornerstone values that define the relationships with our customers and strategic partners. When we engage we are all-in so to better those we serve.

We are seeking to hire a Renewals Associate who is responsible for working alongside the Renewals Specialists in supporting asset maintenance renewals for our customers. The Renewals Associate needs to be organized, proactive, customer-focused, and resourceful with an understanding of customer needs.

What You Would Do

• Work with the Renewals Specialists to gain an understanding of processes and procedures for both Cisco renewals/subscriptions and renewals for all other manufacturers that we support.
• Collaborate closely with the sales team: Work with the sales team members to understand the customer's requirements and objectives.
• Understand customer needs: Develop a thorough understanding of the customer's needs and preferences.
• Gather Customer Information: Collect all relevant details from the customer, including their name, company name, contact information, and any specific requirements or preferences they have expressed.
• Utilize pricing guidelines and tools: Determine pricing and apply appropriate discounts, and promotions.
• Prepare the Quote: Utilize the company's quote generation tools to create professional and customized quotes.
• Review and verify the accuracy of the quotes before sending them to customers. Ensure that all quotes are sent to customers within the agreed-upon timelines.
• Order Entry: Enter the order details into the order management system. Place order with vendor. Confirm once complete.
• Follow up with AEs and customers to confirm the receipt of the order. Provide ETAs once available.
• Supplier Relationship Management: Nurture strong relationships with manufacturers by maintaining open communication, addressing any issues or concerns promptly, and seeking opportunities for collaboration and process improvements.
• Initiate maintenance renewal quotes 60-90 days in advance and follow up consistently to ensure timely booking.

What We Are Looking For

• Previous experience in renewals, customer service, or a related role, preferably within the IT industry.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
• Customer-centric mindset and a genuine passion for providing exceptional service.
• Solid problem-solving skills, with the ability to understand clients' unique security challenges and recommend appropriate solutions.
• Proficiency in using CRM software and other sales tools.
• Detail-oriented and organized, with the ability to manage multiple customer inquiries simultaneously.
• Collaborative team player who can work effectively with cross-functional teams.

What We Would Offer You

• Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive compensation.
• Collaborative and welcoming office culture.
• Work-life balance and unlimited paid time off.

Recruitment Agency Notification

People Driven Technology, Inc does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, People Driven employees, or any other company location. People Driven Technology, Inc is not responsible for any fees related to unsolicited resumes.

Equal Opportunity Employer

People Driven Technology, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and our business needs.

People Driven Technology, Inc is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations because of a disability for any part of the employment process, please contact the recruiter and let us know the nature of your request and your contact information.