Renewals and Commercial Operations Manager

present of AI; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Glia is seeking a Renewals and Commercial Operations Manager to own renewals for large banks and credit unions. You will negotiate contracts, pricing and multi-year terms, defending recurring revenue and coordinating with sales, customer success, finance and revenue operations, with thorough CRM record-keeping.

As AI-enabled tools support forecasting and churn signals, the core skill is strategic negotiation and stakeholder management across internal teams. Banking/fintech familiarity is a plus.

Competenze

• Experience closing complex enterprise software renewals.
• Comfort working with procurement, legal and CRM data.

Mansioni

• Owns the commercial side of renewals for large bank and credit union customers.
• Negotiates contracts, pricing and multi-year terms.
• Defends recurring revenue and spots renewal risk using usage data.
• Coordinates with sales, customer success, finance and revenue operations; maintains CRM records.

Descrizione del lavoro

Renewals and Commercial Operations Manager

Operations · US-Remote · FullTime · Senior level

This role owns the commercial side of renewals for large bank and credit union customers, negotiating contracts, pricing and multi year terms while defending recurring revenue on accounts at risk. A strong candidate brings a long record of closing complex enterprise software renewals, comfort working with procurement and legal, and the analytical habit of reading usage data to spot risk early. It also calls for tight coordination with sales, customer success, finance and revenue operations, plus disciplined record keeping in the CRM.

How it fits the AI era

Much of the routine work here, such as contract review, forecasting and spotting churn signals, is increasingly handled by AI tools, so the job leans on using those tools well rather than doing the analysis by hand. What stays human is the negotiation itself: reading a procurement counterpart, choosing when to restructure a deal, and holding relationships across internal teams. The role sits close to a company selling banking AI, so comfort with AI workflows is part of the daily work.

How it builds AI experience

A candidate would gain hands on practice applying AI to predictive churn modeling, contract abstraction and pipeline forecasting inside a company whose product is itself banking AI. Building that experience could mean getting fluent with CRM analytics and AI assisted contract tools, and learning how usage data turns into pricing and renewal decisions. Familiarity with how banks and credit unions buy and manage vendors would strengthen the fit.

Worth showing

• Banking or fintech exposure

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Glia

Glia provides a banking AI platform that unifies AI and human agents across voice and digital interactions for banks and credit unions, per the company.