Renewal Specialist

FONpros; United States; Remote; USD 45,000 - 85,000; Full time

Benefits offered by this job

Laptop provided

Benefits package

Job summary

Confidant Recruiting, Inc. is seeking a Renewal Specialist to manage outbound calls with existing borrowers, guiding renewals and additional funding discussions. You will act as the primary point of contact, maintain ongoing client relationships, and collaborate with closers to ensure funding.

The role is fully remote nationwide in the United States, with a base salary plus commission and opportunities for growth through performance-based incentives.

Qualifications

• Experience communicating with business owners over the phone.
• Ability to manage renewal cycles and identify upsell opportunities.
• Strong relationship-building and follow-up with clients.

Responsibilities

• Call clients ahead of renewal dates to discuss refinancing or additional funding.
• Be the main point of contact and keep relationships warm.

Skills

Outbound calling

Renewals management

Customer relationship

Sales negotiation

Tools

Salesforce

Job description

A 20-year leader in working-capital financing for small businesses is adding a Renewal Specialist. About 70% of our clients come back for more funding, and you’re the person they hear from first.

You’ll spend your day on the phone with business owners who have already borrowed from us: checking in before their term ends, finding out what’s next for the business, and setting up a renewal or additional funding.

It’s a high volume of outbound calls every day, to business owners who already know us. This is a highly rewarding role with a base plus commission structure with exceptional growth opportunities

• Call clients ahead of their renewal dates and talk through refinancing, renewal, and additional funding
• Be their main point of contact: answer questions, give updates, keep the relationship warm
• Originate renewals and new funding and work with our closers to get them funded
• Keep your pipeline and notes current in Salesforce
• People from jobs built on constant customer conversation: customer support, client services, account coordination, banking, hospitality, inside sales, or similar
• Clear, warm communicators who are comfortable on the phone most of the day
• Organized and reliable working from home
• No quota-carrying sales experience required. We train on the product and the process.

Pay, schedule, and benefits

• Fully remote, anywhere in the US. Laptop provided.
• Medical, dental, vision, 401(k) with company match, paid vacation and holidays