Renewal & Reporting Operations Lead

CVS Health; Maryland; Hybrid; USD 54,000 - 159,000; Full time

Job summary

CVS Health is seeking a Renewal and Reporting Team Lead to oversee renewal processes, reporting programs, and Salesforce case workflows. You will coordinate cross-functional teams, review complex cases, and guide training to ensure accurate, timely execution aligned with operational expectations.

The role requires experience in renewal operations, reporting, and health insurance benefits, with a customer-focused mindset and ability to drive continuous process improvements across the team.

Qualifications

• 5 to 7 years of reporting experience.
• 3 to 5 years of experience working with Salesforce and the insurance renewal process.
• 3 to 5 years of health insurance group benefits experience.
• Demonstrated experience managing or guiding complex workflow in a renewal, reporting, or case-driven operational environment.
• Strong working knowledge of renewal processes, reporting expectations, stakeholder support, and case management practices.
• Strong problem-solving and decision-making skills.
• Demonstrated growth mindset, including agility and the ability to develop yourself and others.
• Strong execution and delivery skills, including planning, prioritizing, and supporting work in a fast-paced operational setting.
• Ability to coach team members and provide clear operational guidance grounded in real process knowledge.

Responsibilities

• Facilitate and oversee execution of renewal processes, reporting-related programs, and operational workflows to ensure successful delivery.
• Lead daily case call discussions and review complex Salesforce cases to support timely resolution and consistent execution.
• Serve as a primary point of contact for Client Management throughout the renewal process, maintaining strong and effective working relationships.
• Coach and guide team members through training, education, and day-to-day support to strengthen adoption of renewal processes and case request workflows.
• Partner with internal and external stakeholders to gather requirements, assess operational needs, identify risks, and support mitigation planning.
• Provide regular status updates, address operational concerns, and elevate issues as needed to support timely resolution.
• Identify, recommend, and help implement process improvements and best practices that strengthen efficiency, quality, and team scalability.
• Lead and support small internal team initiatives, including but not limited to process improvements, workflow enhancements, reporting refinements, and operational changes that improve Renewal and Reporting team effectiveness, consistency, and scalability.
• Provide leadership, mentorship, and workflow direction to support a collaborative and high-performing team environment.

Skills

Reporting experience

Salesforce

Renewal processes

Stakeholder support

Problem solving

Growth mindset

Delivery skills

Coaching team

Education

Bachelor's degree preferred

Tools

Salesforce Case Management

Tableau

Job description

CVS Health is seeking a Renewal and Reporting Team Lead to oversee renewal processes, reporting programs, and Salesforce case workflows. You will coordinate cross-functional teams, review complex cases, and guide training to ensure accurate, timely execution aligned with operational expectations.

The role requires experience in renewal operations, reporting, and health insurance benefits, with a customer-focused mindset and ability to drive continuous process improvements across the team.