Renewal Manager - Enterprise Sales

UKG; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

UKG is seeking a senior professional to manage enterprise renewal strategy across a portfolio of large customers. You will oversee renewal cycles, negotiate multi-year contracts, and tailor terms to customer financial position and strategic priorities.

The role requires deep knowledge of HR/Payroll software domains and strong stakeholder engagement. You will coordinate with cross-functional teams to align renewal messaging and leverage market insights to optimize deal economics, while protecting

Qualifications

• Must have deep understanding of enterprise renewal dynamics and procurement processes.
• Experience negotiating multi-year enterprise software agreements and pricing structures.

Responsibilities

• Manage diverse portfolio with concurrent renewal cycles and strategic priorities.
• Lead complex contract negotiations to structure multi-year agreements.
• Develop renewal strategies accounting for procurement cycles and budget constraints.
• Propose renewal terms, pricing structures, and custom provisions based on customer position.
• Analyze market conditions and competitive positioning to inform negotiation approach.
• Assess renewal risk through customer financial performance and strategic initiatives.
• Coordinate with cross-functional teams to ensure consistent customer messaging.
• Engage with C-suite, procurement, and legal stakeholders during enterprise renewals.

Job description

Enterprise Negotiation & Renewal Strategy

Manage a diverse customer portfolio with concurrent renewal cycles and varying strategic priorities, maintaining depth of engagement across all accounts

Manage complex contract negotiation processes, structuring multi-year agreements that reflect competitive market dynamics while protecting company economics

Develop sophisticated renewal strategies that anticipate organizational changes, procurement cycles, and budget constraints within each enterprise customer

Propose renewal terms, pricing structures, volume commitments, and custom contract provisions based on customer financial position, competitive threats, and strategic importance

Analyze competitive positioning and market conditions within each account to inform negotiation approach, pricing strategy, and long-term deal structure

Analyze customer financial performance, organizational changes, and strategic initiatives to assess renewal risk and identify proactive intervention opportunities

Manage contract economics across large, complex accounts by strategically applying discounts, volume commitments, and implementation support to optimize territory margin while maintaining competitive positioning

Maintain account intelligence, competitive assessments, and negotiation documentation to inform decision-making and provide management visibility into territory strategy

Confidently engage with C-suite, procurement, and legal stakeholders during complex enterprise renewals to understand priorities and navigate the renewal process

Partner across UKG's cross-functional teams to coordinate renewal strategy and ensure consistent customer messaging

Serve as subject matter expert on contract structures, commercial terms, and market standards within the enterprise HR/Payroll space

6+ years of professional experience negotiating and managing enterprise software renewals, contracts, or accounts

Demonstrated expertise navigating complex enterprise procurement environments with multiple stakeholders and decision-makers

Proven negotiation skills in structuring and closing complex multi-year enterprise agreements

Strong analytical and commercial acumen with ability to evaluate customer financial position, competitive threats, and deal economics

Proven ability to build and maintain executive-level customer relationships and influence outcomes across organizations

Experience managing customer territories or revenue responsibility in enterprise software/SaaS environments

Deep familiarity with HR/Payroll software solutions, market dynamics, and competitive positioning within the enterprise space

Background in contract negotiation, legal, procurement, or business strategy

Track record of managing large account renewals ($50M+ in revenue) or enterprise customer expansion

Experience in solution-based selling and structuring value-based commercial agreements

Knowledge of enterprise HR/Payroll market, key competitors, and industry trends

Experience with predictive analytics, customer financial modeling, or buyer decision-making processes