Remote Yardi Support Specialist - Tech & User Help

LEDIC Realty Management / Envolve; Memphis (TN); On-site; USD 60,000 - 95,000; Full time

Job summary

Envolve Community Management is seeking a Yardi Support Specialist to work remotely. This full-time role provides technical and customer support for Yardi software, troubleshooting issues, and coordinating with the Yardi Support team and users.

Responsibilities include triaging tickets, first contact support, resolving most tickets, escalating complex cases, maintaining knowledge base, and occasional travel to sites or events as needed.

Qualifications

• Bachelor's degree or 1–2 years related experience
• 3+ years Yardi Voyager experience including administration and user
• 3+ years residential and/or affordable support
• Strong Technical Support and Customer Support experience
• Excellent communication skills to ensure successful resolution to internal client issues
• Must be able to work independently and in a team environment
• Attention to detail and problem-solving skills
• Solid time management and organizational skills
• Ability to interact professionally with a diverse group of co-workers
• Analytical, interpretive and troubleshooting skills
• Proficient in Microsoft Office Suite

Responsibilities

• Serve as the first point of contact for Yardi software related tickets.
• Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area.
• Resolve at least 70% of tickets within their ticket queue.
• Escalate complex issues with proper documentation to the Tier 2 Yardi support queue.
• Provide support for all the Yardi products Envolve utilizes.
• Provide user account support and access management.
• Complete resident ledger and accounting updates.
• Document solutions and maintain the knowledge base.
• Test and implement new Yardi features.
• Work with interface vendors to establish and maintain Yardi data.
• Travel to property sites, corporate offices, seminars, events, or any other work related needs.
• Assist supporting non Yardi software when requested by their supervisor.
• Other duties, as assigned.

Skills

Technical support

Customer support

Excellent communication

Independent & team player

Time management

Analytical troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Envolve Community Management is seeking a Yardi Support Specialist to work remotely. This full-time role provides technical and customer support for Yardi software, troubleshooting issues, and coordinating with the Yardi Support team and users.

Responsibilities include triaging tickets, first contact support, resolving most tickets, escalating complex cases, maintaining knowledge base, and occasional travel to sites or events as needed.