Remote Workforce Scheduling Coordinator

ATI Physical Therapy, Inc.; United States; Remote; USD 32,000 - 35,000; Full time

Job summary

ATI Physical Therapy is hiring a Workforce Management Coordinator to support contact center operations, schedule changes, and attendance records. You will monitor daily workload, process time-off requests, and ensure accurate staffing coverage across systems.

Role involves collaborating with WFM analysts, generating reports, and maintaining dashboards. Strong Excel/Outlook/Teams skills and a detail-oriented mindset are essential for success.

Qualifications

• At least 1 year in contact center operations or scheduling.
• Experience maintaining accurate records and handling time-sensitive requests.
• Ability to follow documented guidelines and escalate when needed.
• Strong attention to detail across multiple systems.
• Proficiency with Microsoft Excel, Outlook and Teams is a plus.

Responsibilities

• Schedule administration: maintain agent schedules and changes within staffing parameters.
• Process PTO and attendance updates; reconcile changes across systems.
• Intraday monitoring: adjust workload, monitor coverage, and communicate risks.
• Review WFM requests and respond with status and completion notes.
• Prepare and distribute reports; validate data and flag discrepancies.

Skills

Attention to detail

Organization & prioritization

Independent work

Communication skills

Adaptability

Education

High school diploma or equivalent

Associate degree or relevant coursework

Tools

Zoom Contact Center/WFM

Dayforce

Job description

ATI Physical Therapy is hiring a Workforce Management Coordinator to support contact center operations, schedule changes, and attendance records. You will monitor daily workload, process time-off requests, and ensure accurate staffing coverage across systems.

Role involves collaborating with WFM analysts, generating reports, and maintaining dashboards. Strong Excel/Outlook/Teams skills and a detail-oriented mindset are essential for success.