Remote WFM Coordinator: Scheduling & Data Insights

ATI Physical Therapy, Inc.; Oregon; Híbrido; USD 32.000 - 35.000; Jornada completa

Descripción de la vacante

ATI Physical Therapy, Inc. is seeking a Workforce Management Coordinator to support contact center scheduling, attendance tracking, and intraday staffing adjustments.

The role collaborates with WFM analysts and Operations to ensure accurate staffing and timely communication across systems. The position requires a year of related experience, strong Excel and reporting skills, and the ability to manage multiple priorities in a fast-paced environment.

Formación

• At least one year of experience in contact center operations, scheduling, workforce support, or a related operational coordination role
• Experience maintaining accurate records, processing requests, and managing competing priorities in a time-sensitive environment
• Experience with workforce management systems or real-time contact center support

Responsabilidades

• Maintain agent schedules and process approved changes within staffing parameters
• Coordinate time-off and attendance, reconcile changes across systems
• Monitor daily workload and adjust staffing to ensure coverage and adherence
• Review WFM requests, confirm required information, respond to routine questions
• Prepare and distribute recurring and ad hoc reports, maintain dashboards and documentation

Conocimientos

Attention to detail

Organizational skills

Documentation

Microsoft Excel

Outlook/Teams

Communication

Educación

High school diploma or equivalent

Associate degree or relevant coursework

Herramientas

Zoom Contact Center/WFM

Dayforce

Descripción del empleo

ATI Physical Therapy, Inc. is seeking a Workforce Management Coordinator to support contact center scheduling, attendance tracking, and intraday staffing adjustments.

The role collaborates with WFM analysts and Operations to ensure accurate staffing and timely communication across systems. The position requires a year of related experience, strong Excel and reporting skills, and the ability to manage multiple priorities in a fast-paced environment.