Hybrid Referral & Scheduling Coordinator - PT

ATI Physical Therapy, Inc.; City of Pewaukee (WI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

ATI Physical Therapy is seeking a Referral Coordinator to manage inbound and outbound patient referrals, verify insurance requirements, and schedule appointments at the Pewaukee site. The hybrid role combines on-site training with remote work in scheduling and documentation within the EHR.

You will liaise between providers, patients, and clinics, ensuring timely and accurate coordination of care while maintaining detailed records and logs.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in a healthcare, medical office, or scheduling environment.
• 1 year working knowledge of insurance verification, authorizations, and referral processes.

Responsibilities

• Process all new physical therapy referrals and physician scripts, confirming diagnosis, treatment recommendations, and required documentation.
• Communicate with patients regarding referral status, insurance details, and upcoming physical therapy appointments.
• Schedule initial evaluations and work with Office Specialist and other office staff to ensure appropriate therapist assignment and appointment availability.
• Track referral progress and follow up on outstanding or incomplete referrals.
• Maintain accurate referral records, scanned documents, and communication logs within the EHR.

Skills

Communication

Organizational skills

EHR proficiency

Data entry accuracy

Time management

Education

High School diploma or equivalent

Tools

EPIC

NextGen

Microsoft Office

Job description

ATI Physical Therapy is seeking a Referral Coordinator to manage inbound and outbound patient referrals, verify insurance requirements, and schedule appointments at the Pewaukee site. The hybrid role combines on-site training with remote work in scheduling and documentation within the EHR.

You will liaise between providers, patients, and clinics, ensuring timely and accurate coordination of care while maintaining detailed records and logs.