Remote Workforce Coordinator: Scheduling & Analytics

ATI Physical Therapy, Inc.; United States; Remote; USD 32,000 - 35,000; Full time

Job summary

ATI Physical Therapy, Inc. is hiring a Workforce Management Coordinator in the United States. You will support contact center operations by administering schedules, processing staffing changes, and monitoring coverage to ensure reliable service levels.

The role involves collaboration with WFM analysts and Operations to maintain timely communication, accurate records, and appropriate staffing. Strong attention to detail and proficiency with Excel and WFM tools are essential.

Qualifications

• At least one year in contact center operations, scheduling, or a related coordination role.
• Experience maintaining accurate records, processing requests, and managing competing priorities in a time-sensitive environment.

Responsibilities

• Maintain agent schedules and process approved changes and exceptions.
• Coordinate time-off and attendance updates and reconcile changes across systems.
• Monitor daily workload, staffing coverage, and adherence; communicate risks and adjust staffing as needed.
• Review and track WFM requests; respond to routine questions and communicate status.
• Prepare and distribute operational reports; refresh dashboards and maintain data quality.

Skills

Attention to detail

Excel

Communication

Time management

Microsoft Office

Problem solving

Education

High school diploma

Associate degree (preferred)

Tools

Zoom Contact Center/WFM

Dayforce

Job description

ATI Physical Therapy, Inc. is hiring a Workforce Management Coordinator in the United States. You will support contact center operations by administering schedules, processing staffing changes, and monitoring coverage to ensure reliable service levels.

The role involves collaboration with WFM analysts and Operations to maintain timely communication, accurate records, and appropriate staffing. Strong attention to detail and proficiency with Excel and WFM tools are essential.