Remote Workflow Coordinator - Ops & Process Improvement

Talentoma; Cleveland (OH); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Onboarding & Trello/Excel training

Regular check-ins

Opportunities to build workflow coor d

Job summary

Talentoma in the United States is seeking a Workflow Coordination Associate to support operations by ensuring clear handoffs, tracking tasks, and maintaining shared queues. This fully remote role is based in Ohio and requires collaborating with the operations team lead to align priorities and monitor progress.

You will use Trello and Microsoft Excel to record details, dates, and statuses, escalate blockers, and help drive process improvements.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in operations support, task tracking, or administrative coordination preferred.
• Clear written communication for clarification requests and progress updates.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Responsibilities

• Review incoming requests from shared queues and email, identify the requested outcome, and check that task descriptions include the information needed to begin.
• Record request details, assigned owners, target dates, and current stages in a project management tool such as Trello, following established board conventions.
• Check requests against routine intake criteria, identify missing details or duplicate entries, and ask the internal requester for clarification before routing work onward.
• Route complete requests to the appropriate task owner using established assignment guidelines, referring unclear ownership or competing priorities to the operations team lead.
• Maintain Kanban board stages as work progresses, checking that status changes reflect confirmed updates rather than assumptions about whether a task is complete.
• Use spreadsheets and data entry tool such as Microsoft Excel to compare queue entries, check dates, and summarize outstanding tasks for review.
• Follow up with task owners when updates are missing or target dates approach, and record responses so colleagues can understand the next step.
• Escalate stalled tasks, conflicting instructions, and recurring handoff problems to the operations team lead with a concise explanation of the issue and impact.
• Check completed tasks against the request checklist, confirm that the requester has the outcome, and close entries with clear completion notes and unresolved exceptions.
• Support quality reviews based on accurate entries, timely routing, complete notes, and consistent follow-up; summarize recurring delays and suggest practical improvements for review.

Skills

Task tracking

Operations support

Administrative coordination

Communication

Trello

Education

High school diploma or equivalent

Tools

Trello

Microsoft Excel

Job description

Talentoma in the United States is seeking a Workflow Coordination Associate to support operations by ensuring clear handoffs, tracking tasks, and maintaining shared queues. This fully remote role is based in Ohio and requires collaborating with the operations team lead to align priorities and monitor progress.

You will use Trello and Microsoft Excel to record details, dates, and statuses, escalate blockers, and help drive process improvements.