Remote Workers' Compensation Claims Ops Associate II

Great American Insurance Group; Colorado; On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Commuter benefits

Job summary

Great American Insurance Group is seeking a Claims Operations Associate II for a remote, work-from-home role within the Mountain or Central Time Zone. You will support workers' compensation claims professionals, maintaining files, handling transactions, and responding to inquiries to ensure accurate, timely processing.

You will collaborate with adjusters and internal teams, manage communications, and assist with documentation while upholding confidentiality and high service standards in a

Qualifications

• High school diploma or equivalent required.
• Experience in claims operations, claims processing, claims support, or a related insurance administrative role required.
• Experience supporting workers' compensation adjusters or claims professionals strongly preferred.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.

Responsibilities

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities.
• Set up and maintain claim files, ensuring information is entered accurately and updated in a timely manner.
• Verify coverage, process claim-related transactions, and support payment and financial processing activities.
• Respond to inquiries received by phone, email, and voicemail, resolving routine issues and escalating complex matters as appropriate.
• Assist with litigation support by organizing and providing required claim documentation.
• Maintain organized workloads and activities through systems such as ClaimConnect, ClaimCenter, OpsNow, Outlook, and other claims platforms.

Skills

Attention to detail

Verbal and written communication

Multitasking

Education

High school diploma or equivalent

Job description

Great American Insurance Group is seeking a Claims Operations Associate II for a remote, work-from-home role within the Mountain or Central Time Zone. You will support workers' compensation claims professionals, maintaining files, handling transactions, and responding to inquiries to ensure accurate, timely processing.

You will collaborate with adjusters and internal teams, manage communications, and assist with documentation while upholding confidentiality and high service standards in a