Remote Claims Operations Associate II (Workers' Comp)

Great American Insurance Group; Minnesota; On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and paid holidays

Tuition reimbursement

Commuter benefits

Job summary

Great American Insurance Group is seeking a Claims Operations Associate II to provide administrative support for workers' compensation claims. This remote, work-from-home role serves adjusters and handles claim setup, documentation, inquiries, and coordination within Mountain or Central Time.

The position requires a high school diploma and claims-related experience, strong communication, and attention to detail.

Qualifications

• Experience in claims operations or insurance administrative role.
• Strong communication with internal and external stakeholders.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities.
• Set up and maintain claim files with accurate, timely information.
• Verify coverage, process claim-related transactions, and assist with payments.
• Respond to inquiries via phone, email, and voicemail and escalate complex issues.
• Coordinate information gathering and documentation to support claim development.
• Maintain confidentiality and comply with procedures.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Great American Insurance Group is seeking a Claims Operations Associate II to provide administrative support for workers' compensation claims. This remote, work-from-home role serves adjusters and handles claim setup, documentation, inquiries, and coordination within Mountain or Central Time.

The position requires a high school diploma and claims-related experience, strong communication, and attention to detail.