Remote Workers' Comp Claims Specialist (Northeast)

Liberty Mutual Insurance; Boston (MA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is hiring Workers' Compensation Claims Specialists for the Northeast Region to guide injured workers through the claims process and support their return to work with confidence. Roles span Associate Claims Specialist, Claims Specialist I, and II, with a salary range reflecting different locations.

The position manages a caseload of routine to moderately complex claims, deciding on compensability, evaluating losses, and negotiating fair outcomes.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Licensing may be required in some states.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary, during the processing of the claims, and refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assess actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Skills

Interpersonal skills

Analytical abilities

Negotiation skills

Relationship building

Customer service experience

Education

Bachelor's degree

Job description

Liberty Mutual Insurance is hiring Workers' Compensation Claims Specialists for the Northeast Region to guide injured workers through the claims process and support their return to work with confidence. Roles span Associate Claims Specialist, Claims Specialist I, and II, with a salary range reflecting different locations.

The position manages a caseload of routine to moderately complex claims, deciding on compensability, evaluating losses, and negotiating fair outcomes.