Remote Workers' Comp Claims Specialist - Associate

Liberty Mutual Insurance; Westborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Liberty Mutual Insurance seeks Workers' Compensation Claims Specialists in the Northeast region to help injured workers navigate the claims process and return to work with confidence. Roles span Associate Claims Specialist, Claims Specialist I, and Claims Specialist II, with travel and regional requirements as described.

The position is remote within the Northeast; candidates must reside in CT, DE, ME, MA, NH, NJ, NY, PA, RI, or VT.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Licensing may be required in some states

Responsibilities

• Manages a caseload of routine to moderately complex claims
• Makes key decisions on compensability, evaluating losses, and negotiating outcomes
• Collaborates with claimants, policyholders, attorneys, and partners throughout the claim lifecycle
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources
• Plans and conducts investigations of claims to confirm coverage and determine liability, compensability, and damages
• Assesses policy coverage, notifies insured of issues, establishes reserve requirements, and refers claims as appropriate

Skills

Interpersonal skills

Analytical abilities

Negotiation

Communication

Relationship building

Customer service mindset

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance seeks Workers' Compensation Claims Specialists in the Northeast region to help injured workers navigate the claims process and return to work with confidence. Roles span Associate Claims Specialist, Claims Specialist I, and Claims Specialist II, with travel and regional requirements as described.

The position is remote within the Northeast; candidates must reside in CT, DE, ME, MA, NH, NJ, NY, PA, RI, or VT.