Remote Workers' Comp Claims Specialist - Northeast

Liberty Mutual Insurance; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in the Northeast region is hiring Workers' Compensation Claims Specialists to help injured workers navigate the claims process and return to work with confidence. The team offers multiple levels—Associate Claims Specialist, Claims Specialist I, and II—depending on experience, with pay reflecting the location scale.

This role manages a caseload from routine to moderately complex claims, makes decisions on compensability, negotiates outcomes, and collaborates with

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; normally requires a bachelor's degree or equivalent
• Licensing may be required in some states

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines reserve requirements and adjusts reserves as necessary
• Assesses actual damages and conducts negotiations within assigned authority limits to settle claims
• Performs other duties as assigned

Skills

Interpersonal skills

Analytical abilities

Negotiation

Communication clarity

Relationship building

Bachelor's degree knowledge

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance in the Northeast region is hiring Workers' Compensation Claims Specialists to help injured workers navigate the claims process and return to work with confidence. The team offers multiple levels—Associate Claims Specialist, Claims Specialist I, and II—depending on experience, with pay reflecting the location scale.

This role manages a caseload from routine to moderately complex claims, makes decisions on compensability, negotiates outcomes, and collaborates with