Remote Workday Payroll Specialist

OneSource Virtual; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

OneSource Virtual is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. You will manage multiple clients with varying deadlines in a fast-paced environment.

This remote role operates within a collaborative team and includes Workday payroll configuration and year-end support as part of ongoing service delivery. You will act as the named specialist for managed payroll and payroll administration, respond to cases promptly,

Qualifications

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• 3+ years of Customer Experience, or proven skills to operate at this experience level.
• Advanced Proficiency with Microsoft Word and Excel.
• Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance.
• Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
• Respond to internal escalated cases from payroll team and other internal stakeholders.
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax.
• Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Maintains payroll services support documentation.
• Works extensively with peers and customer teams to collaboratively support customers and resolve requests.

Skills

Communication

Problem solving

Organizational skills

Time management

Analytical skills

Team collaboration

Self-directed work

Customer service

Education

Associate's degree

Tools

Workday

Microsoft Excel

Microsoft Word

Salesforce

Job description

OneSource Virtual is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. You will manage multiple clients with varying deadlines in a fast-paced environment.

This remote role operates within a collaborative team and includes Workday payroll configuration and year-end support as part of ongoing service delivery. You will act as the named specialist for managed payroll and payroll administration, respond to cases promptly,