Remote Workday Client Partner & Account Lead

Topbloc, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Unlimited PTO

Parental Leave & Medical Leave

Wellness/gym subsidy

Phone allowance

Learning & volunteering opportunities

Job summary

Everforth TopBloc, a Workday boutique partner, seeks an experienced Workday Consultant to foster long-term client partnerships and manage high-value engagements in Chicago or remote settings.

You will own client relationships, onboard new customers, and serve as escalation point while collaborating with cross-functional teams to maximize Workday value and drive adoption. Strong communication, leadership, and problem-solving skills are essential.

Qualifications

• 2+ years experience as a Workday Consultant in a client-side or post-production environment.
• Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification preferred.
• Experience as a Workday Engagement Manager/PM or Account Manager preferred.
• Excellent project leadership and problem solving skills.
• Passion for exceptional customer service and customer collaboration.
• Strong communication and presentation skills; can manage customer expectations and relationships.
• Experience in resolving project escalations.
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint.

Responsibilities

• Develop long-term partnerships with Help Desk customers to maximize value from Everforth TopBloc and Workday.
• Serve as account manager for overall customer satisfaction.
• Onboard new customers to ensure effective use of Help Desk services from day one.
• Act as primary escalation point for Help Desk customers.
• Work with urgency and utilize resources to support customers and internal stakeholders.
• Manage client escalations and determine appropriate actions.
• Attend regular client executive steering committee meetings.
• Proactively manage client relationships to prevent escalations.
• Advocate for Workday adoption and support sales with follow-on opportunities.
• Develop and standardize the Company’s Client Partner program.
• Engage with senior leadership on departmental initiatives.
• Coordinate between customer and sales team for Phase X projects.
• Limited travel may be required.

Skills

Customer service

Communication

Presentation skills

Problem solving

Project leadership

Client relationship management

Education

Workday Certification: HCM/FIN/Payroll/PM

Tools

Microsoft Excel

PowerPoint

Job description

Everforth TopBloc, a Workday boutique partner, seeks an experienced Workday Consultant to foster long-term client partnerships and manage high-value engagements in Chicago or remote settings.

You will own client relationships, onboard new customers, and serve as escalation point while collaborating with cross-functional teams to maximize Workday value and drive adoption. Strong communication, leadership, and problem-solving skills are essential.