Client Partner

Topbloc, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Unlimited PTO

Parental Leave & Medical Leave

Wellness/gym subsidy

Phone allowance

Learning & volunteering opportunities

Job summary

Everforth TopBloc, a Workday boutique partner, seeks an experienced Workday Consultant to foster long-term client partnerships and manage high-value engagements in Chicago or remote settings.

You will own client relationships, onboard new customers, and serve as escalation point while collaborating with cross-functional teams to maximize Workday value and drive adoption. Strong communication, leadership, and problem-solving skills are essential.

Qualifications

• 2+ years experience as a Workday Consultant in a client-side or post-production environment.
• Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification preferred.
• Experience as a Workday Engagement Manager/PM or Account Manager preferred.
• Excellent project leadership and problem solving skills.
• Passion for exceptional customer service and customer collaboration.
• Strong communication and presentation skills; can manage customer expectations and relationships.
• Experience in resolving project escalations.
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint.

Responsibilities

• Develop long-term partnerships with Help Desk customers to maximize value from Everforth TopBloc and Workday.
• Serve as account manager for overall customer satisfaction.
• Onboard new customers to ensure effective use of Help Desk services from day one.
• Act as primary escalation point for Help Desk customers.
• Work with urgency and utilize resources to support customers and internal stakeholders.
• Manage client escalations and determine appropriate actions.
• Attend regular client executive steering committee meetings.
• Proactively manage client relationships to prevent escalations.
• Advocate for Workday adoption and support sales with follow-on opportunities.
• Develop and standardize the Company’s Client Partner program.
• Engage with senior leadership on departmental initiatives.
• Coordinate between customer and sales team for Phase X projects.
• Limited travel may be required.

Skills

Customer service

Communication

Presentation skills

Problem solving

Project leadership

Client relationship management

Education

Workday Certification: HCM/FIN/Payroll/PM

Tools

Microsoft Excel

PowerPoint

Job description

CHICAGO, IL OR REMOTE

Everforth TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution. Everforth TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging.

Requirements (What We’re Looking For)

• 2+ years experience working as a Workday Consultant in a post-production or client side environment (Required)
• Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (Strongly Preferred)
• Experience as a Workday Engagement Manager/Project Manager or Account Manager (Preferred)
• Excellent project leadership and problem solving skills
• Passion for exceptional customer service and customer collaboration
• Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships
• Experience in successfully resolving project escalations raised by clients.
• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs

Responsibilities (What You’ll Do)

• Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with Everforth TopBloc and Workday
• Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services
• Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one
• Serve as primary point of escalation for Help Desk customers
• Work with a sense of urgency and effectively utilize all resources available to support both customer and internal stakeholders
• Manage client escalations and determine appropriate response or action
• Attend and participate in regular client executive steering committee meetings
• Proactively manage client relationships and needs to prevent escalations where possible
• Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team
• Develop and standardize the Company’s Client Partner program
• Engage with senior leadership on departmental or company initiatives
• Coordinate between customer and sales team for Phase X projects
• Limited Travel might be required on an ad-hoc basis

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer

Benefits (What We’re Offering)

• Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses
• Health, Dental, Vision, Disability, and Basic Life Insurance coverage
• Additional voluntary life insurance available
• Paid Parental Leave & Pregnancy Related Medical Leave
• Generous paid sick leave
• Unlimited PTO
• Monthly wellness/gym subsidy
• Monthly phone subsidy
• 401 (k) and ROTH retirement savings plan with matching
• Employee Assistance Program
• Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
• Adoption Assistance

Everforth TopBloc is an Equal Opportunity Employer #LI-REMOTE

The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Everforth TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $120,000- $160,000.

Equal Opportunity Statement

Everforth TopBloc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everforth TopBloc hires, employs, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualifications and competence. This policy is applied without regard to unlawful considerations such as gender, race, religion, age, sexual orientation or any other status protected by law.

Please click here for any accommodation requests.

Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with TopBloc.

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