Remote Workday Benefits Specialist

Valid8 Financial, Inc.; Plano (TX); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Benefit Harbor, a leading benefits administration technology provider in the United States, is seeking a Workday Benefits Administrator. The role supports day-to-day benefits administration and client services during implementation and hyper-care, bridging client Workday production to carrier file activation.

Collaborate with Client Managers, Workday teams, EDI, carriers and vendors to ensure accurate enrollments, resolve discrepancies, and transition to automated processing.

Qualifications

• 2+ years of experience in benefits administration or a related field.
• Experience with carrier/vendor portals and detailed data entry.
• Strong attention to detail and accuracy with sensitive enrollment data.
• Excellent written, verbal, and client communication skills.
• Strong organization and ability to manage multiple priorities.
• Effective problem-solving and follow-through skills.
• Ability to work independently and collaboratively.

Responsibilities

• Serve as a primary point of contact for clients and internal partners regarding day-to-day benefits administration requests and enrollment needs.
• Establish and maintain professional relationships with clients, brokers, carriers, vendors, and internal teams.
• Respond to client inquiries within the standard 24–48-hour response time and follow through to resolution.
• Communicate enrollment status, issues, requirements, and outstanding items clearly and professionally.
• Research client questions and escalations and coordinate resolution with internal or external partners.
• Maintain professional appearance and demeanor in client meetings or demonstrations.
• Process and maintain employee benefit enrollments through carrier/vendor portals.
• Verify enrollment data and process enrollments, changes, terminations, and life events.
• Provide hyper-care during transition to automated carrier files.
• Identify and resolve enrollment discrepancies and maintain records.
• Partner with EDI and implementation teams for automated processing.

Skills

Benefits administration

Data entry accuracy

Client communication

Detail oriented

Time management

Independent work

Collaboration

Tools

Workday

Job description

Benefit Harbor, a leading benefits administration technology provider in the United States, is seeking a Workday Benefits Administrator. The role supports day-to-day benefits administration and client services during implementation and hyper-care, bridging client Workday production to carrier file activation.

Collaborate with Client Managers, Workday teams, EDI, carriers and vendors to ensure accurate enrollments, resolve discrepancies, and transition to automated processing.