Benefits Operations Specialist

Benefit Harbor; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Benefit Harbor is seeking a Benefits Administrator to support Client Managers with day-to-day benefits administration, renewals, and data management for multiple clients. The role involves direct client interaction, updating documentation, and collaborating with EDI teams to resolve discrepancies.

You will assist in renewal builds, test administrative sites, and train clients on self-service portals, contributing to ACA compliance support and benefits operations improvements.

Qualifications

• Strong written and verbal communication with clients and internal teams.
• Proven ability to deliver high-quality customer service.
• Experience supporting renewal processes and data/documentation management.

Responsibilities

• Serve as a primary contact for clients and handle day-to-day admin requests.
• Maintain response times and follow through with resolutions.
• Assist in renewal builds, self-service sites, and EDI file coordination.
• Document processes to meet client deliverables and demonstrate sites to clients.

Skills

Client service

Communication skills

Analytical skills

Problem solving

Team collaboration

Self-motivation

Education

Bachelor’s degree in business or related field

2 years client support experience

Tools

Microsoft Office

Excel (filters, sort, VLOOKUP)

Job description

Benefit Harbor is seeking a Benefits Administrator to support Client Managers with day-to-day benefits administration, renewals, and data management for multiple clients. The role involves direct client interaction, updating documentation, and collaborating with EDI teams to resolve discrepancies.

You will assist in renewal builds, test administrative sites, and train clients on self-service portals, contributing to ACA compliance support and benefits operations improvements.