Remote Work - IT Technical Trainer - Consultant - Technical Writer

Syntricate; Clemson (SC); Remote; USD 60,000 - 90,000; Full time

Job summary

Syntricate is seeking a Technical Trainer - Consultant - Technical Writer to collaborate across project teams in a high-paced environment and produce business and technical artifacts for internal and external stakeholders. The role requires self-motivation, organization, and the ability to learn new products quickly.

The ideal candidate will have extensive IT experience and proven technical writing skills, including MS Office suite and SharePoint, with a focus on clear documentation and

Qualifications

• 5+ years of IT experience with development of structured written materials and visuals.
• 3+ years of technical writing experience.
• Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.
• 3+ years of experience with MS SharePoint.
• Advanced in MS Office (Word, Excel, PowerPoint, Visio) and templates/style guidelines.

Responsibilities

• Collaborate with Analysts and SMEs and technical staff to understand project goals and assist in creating deliverables and supporting documentation.
• Provide recommendations on deliverables to be produced as a result of analysis/design discussions.
• Translate technical content into materials that are easy to understand for diverse audiences.
• Organize and write supporting documents as needed.
• Select photos, diagrams, and charts to improve user understanding.
• Revise documents as issues arise.
• Help organize and maintain the project's SharePoint and document repositories.

Skills

IT experience

Technical writing

SharePoint

MS Office

Visio

Branding templates

Education

Bachelor's degree

Tools

BizAgi

Job description

Job Title: Technical Trainer - Consultant - Technical Writer

Work Location : Clemson, SC

Interview Process: 1 round, virtual
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Role is 100% remote

Role Summary/Purpose

The Technical Writer will work with various internal teams including the Project Director/Project Managers, Technical Director/Developers, and Business Analysts/SMEs in a development environment, to create business and technical project artifacts that will be utilized internally by the project team, executive management, agency staff and/or externally by vendors, CMS or other stakeholders. We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

Essential Responsibilities

• Work alongside the Business Analyst/SMEs and technical staff to understand the goals/objectives of the project in order to assist in creating deliverables and supporting project documentation
• Provide recommendations on deliverables to be produced as a result of analysis/design discussions
• Work with technical staff to make deliverables easy to understand
• Organize and write supporting documents when needed
• Select photographs, drawings, diagrams, and charts that increase users' understanding
• Revise documents as new issues arise
• Aid in organizing and maintaining the project's SharePoint and other document repository

Required Knowledge/Skills

• 5+ years of related experience in IT including experience in a position requiring development of structured written materials and visual aids
• 3+ years of technical writing experience
• Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel
• 3+ years of experience with MS SharePoint application
• Advanced in Microsoft Office (Word, Excel, PowerPoint, Visio) and working with templates and style guidelines for branding consistency

Preferred Requirements/Skills

• Completed Bachelor's degree
• Experience in writing Advanced Planning Documents and/or Request For Proposals
• Understanding of LEAN / Agile development style
• Experience with BizAgi
• Experience in a government environment